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Several Event ID 41 errors, but haven't experienced a BSOD or any unexpected shut downs.

Anonymous
2020-01-29T03:04:23+00:00

I guess I should preface this by saying that I've probably spent equal amounts of time troubleshooting as I have doing normal tasks on this PC, but this is the closest I've come to figuring out my issue and I'm not too sure where to go from here. Last year I had to do a factory reset to fix a 100% disk usage issue, but it seems more issues have cropped up lately that first came to my attention due to stuttering/micro-stuttering in games (differing in severity).

Specs:

  • i7 8700k
  • GeForce GTX 1080
  • 16GB Dual Channel DDR4 @2666MHz
  • 2TB 7200RPM SATA HDD
  • 850W EPA Bronze PSU

Display: ASUS PG279Q

Regarding the errors I'm seeing in Event Viewer, here's what I'm seeing under EventData for Event 41:

BugcheckCode0

BugcheckParameter10x0

BugcheckParameter20x0

BugcheckParameter30x0

BugcheckParameter40x0

SleepInProgress6

PowerButtonTimestamp0

BootAppStatus3221225684

Checkpoint16

ConnectedStandbyInProgressfalse

SystemSleepTransitionsToOn 1

CsEntryScenarioInstanceId0

BugcheckInfoFromEFIfalse

CheckpointStatus0

Unfortunately after running a "Repair Upgrade" to fix an ESENT error (which turned out to be unnecessary), I seem to have lost all my previous event logs where it showed Event ID 41 errors dating back to around November of last year, which is around when I was using my PC most after the factory reset. From what I remember, the EventData for each of those errors were the same as this one shown here, but I guess I can't be 100% sure of that currently. The times associated with these ID 41 errors also didn't seem to match up with any of the issues I've been experiencing. At the moment, I seem to have quite a few errors listed here even after running the repair upgrade, but the ones that seem to be relevant to this issue specifically are Event ID 29 and ID 6008. 6008 states that the shut down from last night was unexpected, but as per usual all I did was select "shut down" from the start menu, and this led to Event ID 41 showing up on my first boot of the day. I couldn't get this error to show up again today after a few restarts and a couple of normal shut downs. I can list all the other errors in Event Viewer if necessary, but they seem to be unrelated to this. Also not sure if this is worth mentioning, but the repair upgrade didn't seem to go exactly how it was meant to. I got put right back into my desktop with Windows automatically downloading a few things from the Microsoft Store, but didn’t go through that initial “out of box” experience that was displayed through a guide.

As mentioned, I have not experienced any sudden crashes or a BSOD, but I have been running into some strange issue with Windows freezing for around 5-7 seconds while doing basic tasks on my desktop. This probably started about a week ago and would normally happen once per day, usually after a few hours of using the PC. I was only able to catch a few while task manager was opened, and all three happened in the past two days. Two were 1-2 second freezes, but one was the usual random freeze/hang where I can't do anything until everything appears to stabilize again. When these occurred, I noticed CPU usage spikes in task manager. The 5-7 hang showed usage spiking to 100%, while the much shorter freezes showed CPU usage spiking to around 50% or lower. These also didn't occur with any components under any heavy load.

Before this, I was trying for countless hours to troubleshoot an inconsistent stuttering issue I'm seeing in some form in most games I've tried. Monitoring components (using MSI Afterburner/RTSS, typically at a 1000ms polling rate) during my tests of these games didn't give me anything super conclusive, but there were some odd things to point out. First of all, not all stutters were caused by this, but I could link a lot of them to GPU usage dipping to any percentage. This includes GPU FB usage and "GPU power", but not all GPU usage dips would result in GPU power dipping as well. Sometimes I'd see CPU usage spiking/dipping a bit in response to this, though most times it wouldn't do anything unusual. Just recently started monitoring CPU power as well and haven't seen any dips there. Clock speeds for both GPU and CPU do not dip during these stutters. Usually these dips in usage result in both a major frametime spike and FPS drop, but some stutters result in frametime spikes with either very minimal drops in FPS or no drops at all. Memory usage does not exceed the limit in any programs, and both sticks are running at the correct frequency (it tends to bounce around 2650MHz for whatever reason). Not sure if this at all seems connected to whatever is going on here, but felt it was worth mentioning.

Side note: Experienced an even shorter freeze during this. Scrolled across briefly with my mouse when it happened, and CPU usage went up to around 40-45%.

Trying to troubleshoot this issue led me to this page https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-event-id-41-restart, and this particular section seems applicable to my situation:

Event ID 41 is not recorded or the bug check code is zero. This behavior might indicate a power supply problem. If the power to a computer is interrupted, the computer might shut down without generating a Stop error. If it does generate a Stop error, it might not finish writing the error codes to disk. The next time the computer starts, it might not log Event ID 41. Or, if it does, the bug check code is zero. Conditions such as the following might be the cause:

  • In the case of a portable computer, the battery was removed or completely drained.
  • In the case of a desktop computer, the computer was unplugged or experienced a power outage.
  • The power supply is underpowered or faulty.

A lot of this seems to point towards the power supply being the issue in some way, though I'm not sure how to go about troubleshooting this, or if it's really the issue at all. I guess it's likely I could be dealing with totally separate issues here, but I'm kinda stumped either way. I should also note that the stutters in a some games (ex: Sea of Thieves, PUBG) occur more often than the issues I'm experiencing while just browsing or troubleshooting on my desktop. In other games like Destiny 2, I remember experiencing a terrible stutter once or twice every couple sessions.

I can't exactly recall all of the things I've tried when attempting to fix this issue, as all of this has been pretty overwhelming and spread out over several weeks, but I can try to remember some key points. All drivers are up to date along with Windows/BIOS, nothing is overclocked, I’ve tried DDU and re-downloaded the latest driver from NVIDIA’s website, I've used Windows 10’s tools to scan my HDD/memory, I've ran a system file check, ran disk cleanup/cleaned out all temp files, tried setting power plan to high performance, moved the DP cable to another port, tried plugging PC into a CyberPower UPS System (still plugged in just in case), and made sure nothing was overheating. While playing demanding games, the hottest my CPU has gotten has been 65°C (typically around 40-45), and my GPU is typically hanging around 75-81°C. There's definitely been a lot more attempts, but these are the ones that come to mind that seem to be the most relevant. I haven't tried a clean boot yet as I'm not sure how I'd single out a problem that seems to occur randomly.

Another note: Experienced another short 1 second freeze while typing this up. CPU usage spiked to around 25-30%.

I'm sure I'm missing something I initially wanted to mention and have forgotten, but I can only think of two other weird things. The first one I think of dates back to the time I first got this computer almost 2 years ago, and it was unable to properly wake up from sleep and would crash every time. I believe a BIOS update eventually fixed this so I kind of ignored it, but I can't be certain what the fix was. Not sure if this was maybe an early sign that there was a problem with my PSU, but guess it was worth tossing in here. Another thing happened 1-2 weeks ago when I was making sure all cables were plugged in correctly, and I only noticed the power cord hanging out slightly from the outlet. Normally this isn't a problem, but I decided to just push it in all the way just in case, and the slightest touch ended up shutting everything off immediately. It appeared to boot back up again just fine, and I've since removed the weird "extra outlet" thing that was plugged in there, but not sure if that was the issue. Also not sure why I ignored that thing being there, as my monitor and PC were the only things plugged in.

Regardless, I'd like to thank anyone in advance that might attempt assisting with this issue. I can provide any additional info if necessary, and my apologies if this is a little long or messy.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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7 answers

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  1. Anonymous
    2020-02-01T06:54:19+00:00

    I did all my most recent tests with the heater unplugged and nothing changed there so I dunno, guess I’ll try to be more conclusive about what else could be on that circuit but I currently can’t think of anything. I know this may not matter much but the issues don’t change when nobody else is at home using anything.

    As mentioned, nothing is OC’d. I use MSI Afterburner for my GPU fan and to use in conjunction with RTSS for its frame limiter. I’ve tried testing things without MSI Afterburner running in the background, and nothing changed. Also tried pausing hardware monitoring and setting a fixed fan curve, no changes with that either. 

    Only dmp files I could find a couple days ago were under a “WATCHDOG” folder, saying they dated back to 2018. I’ll do another search next time. 

    Yeah not too sure I can really pin this on an overheating issue of any kind. As mentioned in my initial post, I’ve had 5-7 second freezes on my desktop while basically idle/browsing or whatever else. I don’t see any improvements or worsening of issues when my temps are lower or higher. I will continue to keep note of this regardless though.

    Apologies that the link didn’t work. I’ve sent it to two others just now and they can see it fine including myself, so I guess I’ll just post it again here. No worries if it doesn’t work.

    https://imgur.com/a/rWK5f9l

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  2. Anonymous
    2020-02-01T02:26:03+00:00

    A heater pulls a lot of power so I would not have it on the same circuit. Typically, a heater pulls 1000 to 1500 watts which could account for a low power issue on its own. Also, be sure that you are aware of everything thing that could be on the same circuit - even loads which are possible in other rooms.

    MSI afterburner? Are you over-clocking anything? OC can account for these issues on its own. Stop to see what the results are. Troubleshooting hardware issues with OC in play is a self-defeating process.

    Search for any file with the .DMP extension.

    Cooling may help, though it is a power related issue the extra draw may cause it - sort of a two-way street with some pluses and minuses both ways.

    For MSI Settings you should consult MSI and the various hardware vendors. The various game supports and forums should be able to help.

    Yes, you should do anything you can to try to resolve the issue. Too often, it is what we think we don't have to do it the cause. Use patience and diligence.

    (Your 2nd link gave a 404 error so could not see what it was - be sure any supplied links work on your end and are clean in their presentation with nothing sharing part of the link. Even trying to clean it up on my end did not help.)

    Here to help,

    Rob

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  3. Anonymous
    2020-01-31T22:56:26+00:00

    Hi Rob, thanks for all your contributions on these forums and for choosing to assist me in this issue. Apologies for taking a while as I still have to go through a lot of these stress tests, but I guess I can address what I know so far if that helps at all. Just going to do this in a messy way to get the info out.

    Regarding the possibility of my CPU or GPU throttling, this does not seem to be the case. The one thing that appears to remain constant through all my tests (with MSI Afterburner/RTSS) are the clock speeds for both components. In fact, my GPU is almost always running past its base clock speed (typically ranging between 1735-1835MHz), unless I'm running a game that's far less demanding. There's also similar behavior with my CPU as it tends to remain constant at an overall clock speed of 4295MHz (while under load of course). Unsure if this information is conclusive enough, but just let me know. Should also mention that I've never attempted to overclock any of my hardware.

    You brought up a good point regarding low power that I briefly attempted to troubleshoot in the past, but I decided to spend more time on that recently. So as far as I know, my house does not have any major issues, and the only other thing on the same circuit that would be worth mentioning would be a heater that I use. I unplugged everything I could and tried running through some play tests for a few hours and I did not notice any difference. 

    Moving onto the dmp files, I was not able to find any folders under C:\Windows. I checked the settings for this on my PC and it was set to "Automatic memory dump", with the location being "%SystemRoot%\MEMORY.DMP". I looked for any memory.dmp or minidump folders in C:\Windows and tried win+R as well, but nothing came up. %SystemRoot% is obviously the same thing but I also tried that just in case, and still nothing. I might've had some dmp files before I did the Windows Repair Upgrade, but as of right now the folders don't even exist. I even got another set of Event ID 41, 29, and 6008 errors, and still there's nothing there.

    I'm just gonna make a note on performance in games and their requirements. Currently I am well above the requirements for the games I play, and the raw numbers I can draw from testing appear to match tests from others with similar hardware. I've even tried the lowest graphics settings possible on the games that exhibit the most frequent stutters, and I still have the same problems. One interesting thing to note is that I could consistently get 130-140 fps in one area, but capping to 120/100/90/75 fps in that same area still sees small drops of 1-3 frames (according to MSI Afterburner's overlay/graph) that result in very noticeable stutters. A 60 fps cap appears to reduce the severity and occurrence of these stutters by a good amount, but it's not free of issues. I guess I'd need to play a lot more at different frame caps to really give something more conclusive there, but that's what I've observed so far. I also did around 1-2 hour long play tests in CS:GO and Siege, and somehow I had no stutters in Siege but had microstuttering in CS:GO, which is far less demanding. This isn't just me noticing normal variances in frametimes by the way, as I actually don't get bothered by a varying framerate with G-Sync. 

    Now all while doing some more of these play tests, I bumped up my case fans to 50% to cool down components even more. I didn't happen to notice any improvements, but I did have two big stutters that resulted in CPU power dipping for the first time (at least since I started monitoring it). These weren't the only two that happened during that night, but they were the most interesting ones to me. I have some pictures of the graphs to show here, and if you see my cursor hovered over another point in the graph, that's just to help give a reference point as some of the dips are hard to see. Here's the two examples:

    1. https://imgur.com/a/dVu3gOm
    2. https://imgur.com/a/rWK5f9l - GPU power in this instance dipped first before everything else, which is why I placed my cursor there to show both values

    As I mentioned before, not all stutters are the same and my results aren't always super consistent, but this tends to be how it looks when it's this bad. I've had similar things happen without drops/with minimal drops in fps so it's all just very strange. I also tried setting the case fans to 70-75% and didn't notice any improvements there, and I also couldn't get those same big stutters to happen during those periods. It's not really something I can reproduce reliably so it's a bit hard to really narrow down. The fans were indeed functioning properly as well.

    That about concludes what I have so far. Even though I already knew my PSU was enough for my configuration, I did the calculations anyway and confirmed it. I still have to open it up and double check to make sure I received the correct part, so I'll have that info next time. I also haven't used MemTestX86 or done any of the other stress tests yet, but just so I know for sure, you want me to run that test with both sticks together, and then run it again for both individually? 

    Thanks again for the help. Hopefully I'll be back pretty soon with more results.

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  4. Anonymous
    2020-01-31T01:38:48+00:00

    Having any luck resolving this difficult issue? Feedback really helps me help others with such complex matters.

    Here to help,

    Rob

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  5. Anonymous
    2020-01-29T03:38:03+00:00

    Hi Link2448, I am Rob, an independent and a 14 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

    As you probably already realize, this can be an extremely difficult issue to resolve in the home environment. Though it often is possible to correct the issue or at least narrow down the likely causes.

    Some of what I post below you will already have seen, however, please review them in the context I use them as I have helped troubleshoot this issue and similar many times.

    First : the CPU will likely throttle in the high 60 C's if not before.

    Best to check with GIgabyte Support, docs, and forums.

    Second : the GPU temp of 75-81C might be an issue as its throttle point is in the low 80C.

    Best to check with GeForce Support, docs, and forums.

    Third : the 850 Gold PSU, if perfectly working, would normally be enough for a single GPU system though check with the both the above to be sure. Also, see the methods I post below.

    Low power, such as a brown out condition, can definitely cause this issue. Does the home have any major power issues? What else is on the same circuit (not just the same outlet) that the computer is on?

    Fourth : are there any C:\Windows\memory.dmp files or C:\Windows\minidump xxxxxxxx.dmp files?

    There are other possible causes than power though that is a major one.

    Fifth : are you over-clocking anything? If so STOP!

    =========================================

    My usual troubleshooting guide :

    Could be your computer just does not have the complete specs to run your programs or games. Best to check with the program and game makers' support and forums.

    ID41 with no Bug_Check - The main cause of this issue as you have described is hardware related :

    https://support.microsoft.com/en-us/help/202850...

    1. Over-Clocking -> best to reset ALL to the defaults especially while troubleshooting
    2. Memory (check thoroughly as indicated below).
    3. Power Supply (see below to ensure you have enough power).
    4. Over-heating - even if the overall temps are with-in specs a single component can be too sensitive to even the normal levels of heat and fault at a lower temp. Try adding a fan blowing into the case to reduce the effects of heat even more than the cooler usually does. Of course ensure all built-in fans are running.

    ====================================================

    After checking determining the wattage of the power supply you will then need to check the requirements of the motherboard and devices. Usually the video card is one of the major power users.

    How do I determine how big my power supply is?

    http://www.computerhope.com/issues/ch000800.htm

    Other good sources of information are the device makers' sites and their forums.

    eXtreme Power Supply Calculator

    http://extreme.outervision.com/psucalculatorlit...

    Power Supply Calculator

    https://www.newegg.com/tools/power-supply-calcu...

    Choosing the right power supply for your computer

    http://en.kioskea.net/faq/588-choosing-the-righ...

    How Do I Test the Power Supply in My Computer?

    http://pcsupport.about.com/od/toolsofthetrade/f...

    ====================================================

    Memory tests do not catch all errors such as mismatched memory (possible even for sticks that appear to be identical) and when faster memory is placed in system behind slower memory. So it is best to also swap sticks in and out to check for those even if all memory tests fail to show a problem.

    To test RAM check here - let it run 4+ hours or so. <-- best method

    www.memtest.org

    MemTestX86 - Test RAM With

    http://www.tenforums.com/tutorials/14201-memtes...

    For the Windows Memory Diagnostic Tool.

    Type in Cortana's search box -> Windows Memory Diagnostics

    at top of list - click it. in Windows 8/8.1/10 the name is "Windows Memory

    Diagnostic".


    Possibly, these Stress Test (use all) may help to identify the cause.

    PC Stress Test free software for Windows 10

    https://www.thewindowsclub.com/pc-stress-test-f...

    Here to help,

    Rob


    Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Please let us know the results and if you need further assistance. Feedback definitely helps us help all.

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