how to deploy ITSM Skill - https://microsoft.github.io/botframework-solutions/skills/samples/itsm/

@jagadishj-1202 Based on the error did the deployment script deploy.ps1 complete successfully? It looks like cosmos DB "botstate-db" connection fails for state management of bot or the URI provided is invalid.

Can you tell me what configuration needs to be done in order to run the bot?

There is no clear documentation available for this.

@jagadishj-1202 Could you confirm if your virtual assistant is running without the skill? If you have downloaded and deployed the virtual assistant and its resources the appsettings.json file in your solution should have the settings for your cosmos DB which the bot uses to maintain state information. Based on the error the cosmos db endpoint connection settings maybe incorrect or the bot is unable to connect to it. The following should be the format in which the settings would be available in the appsettings.json file.

   "cosmosDb": {
     "authKey": "cosmos_auth_key",
     "containerId": "<yourassistantname>-state",
     "cosmosDBEndpoint": "https://<endpointname>:443/",
     "databaseId": "botstate-db"
 },

Thanks for your reply. Is it possible for us to connect on a call? I can share the screen and resolve the issue.

@jagadish j Apologies for not responding sooner. We can help you get this debugged on your machine with the help of our bot service engineer. Do you have a valid support plan for your subscription? If not, we can help you raise one support issue if you can email us your subscription id and URL of this thread to AzCommunity[at]microsoft[dot]com to enable a one time free support request. Thanks!!