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Windows update keyboard Problems

Anonymous
2020-02-08T13:14:45+00:00

I am running Windows 10 which was a free update from Windows 7 proon  a HP Elite Book which did have some problems with the mouse moving on its own which i never got to grips with so i switched off the pad and used the touchscreenn

After Windows 10 latest update i have lost my Backspace Enter Right Arrow Keys i have researched and tried keyboard settings turning off Sticky and Filter Keys

I have also removed the driver and tried to update the drivers but still the same outcome looking on the Tabs at Events there are some changes that seem to have been made at the time of the Windows update:

Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB

21/01/2020 19:23:49 Device Migrated  Information Device ACPI\PNP0303\4&1fda26f0&0 was migrated.

                                                            Last Device Instance Id: ACPI\PNP0303\4&1fda26f0&0

                                                            Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}

                                                            Location Path:

                                                            Migration Rank: 0x0

                                                            Present: true

21/01/2020 19:23:49 Information Device Configured (Keyboard.inf) Information Device ACPI\PNP0303\4&1fda26f0&0 was configured.

                                                          Driver Name: keyboard.inf

                                                          Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}

                                                          Driver Date: 06/21/2006

                                                          Driver Version: 10.0.18362.1

                                                          Driver Provider: Microsoft

                                                          Driver Section: STANDARD_Inst

                                                          Driver Rank: 0xFF0002

                                                          Matching Device Id: *PNP0303

                                                         Outranked Drivers: oem19.inf:*PNP0303:00FF0002

                                                         Device Updated: false

                                                         Parent Device: PCI\VEN_8086&DEV_1C4F&SUBSYS_162A103C&REV_04\3&b1bfb68&0&F8

21/01/2020 19:24:02  Device started (i8042prt) Information Device ACPI\PNP0303\4&1fda26f0&0 was started.

                                                         Driver Name: keyboard.inf

                                                         Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}

                                                         Service: i8042prt

                                                         Lower Filters:

                                                         Upper Filters:

21/01/2020 19:32:32 Information  Device Configured (oem 19.inf) Information  Device ACPI\PNP0303\4&1fda26f0&0 was configured.

                                                        Driver Name: oem19.inf

                                                      Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}

                                                     Driver Date: 04/21/2009

                                                     Driver Version: 6.5.1.2

                                                     Driver Provider: Hewlett-Packard Development Company, L.P.

                                                     Driver Section: HpqKbFiltr.NTamd64

                                                    Driver Rank: 0xFF0002

                                                    Matching Device Id: *PNP0303

                                                    Outranked Drivers: keyboard.inf:*PNP0303:00FF0002

                                                    Device Updated: true

                                                    Parent Device: PCI\VEN_8086&DEV_1C4F&SUBSYS_162A103C&REV_04\3&b1bfb68&0&F8

21/01/2020 19:32:32 Device Installed (hpqkbfitr.inf _amd64...) Information

 Driver Management concluded the process to install driver hpqkbfiltr.inf_amd64_566798c0eae5ff39 for Device Instance ID ACPI\PNP0303\4&1FDA26F0&0 with the following status: 0x0

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-02-08T16:17:45+00:00

    Hello JohnDoe-69,

    thank you for providing this question.

    I am a seasoned Windows expert with almost a decade in usage and support experience and hope to resolve your problems quickly.

    Check your keyboard settings first in the regional settings, namely the layout selected for your keyboard. This is important as this makes the mapping of each key so verify the correct layout is selected.

    If everything seems alright with keyboard settings we can scan for system corruption using the cmd (found in start).

    Launch cmd as admin and copy and paste the four commands in there.

    Please report back any eventual error message.

    SFC /Scannow

    Dism /Online /Cleanup-Image /CheckHealth

    Dism /Online /Cleanup-Image /ScanHealth

    DISM /Online /Cleanup-Image /RestoreHealth

    If you consider your problem solved it would be very good if you marked the answer which helped you so others can find and use this thread.

    If this didn't solve your problem or you need further assistance please answer in this thread and i would be happy to help.

    kind regards

    F. Grobusch

    7 people found this answer helpful.
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  2. Anonymous
    2020-02-10T21:21:07+00:00

    You could try uninstalling recently installed updates one by one with a reboot inbetween each until you find the one which broke your keyboard driver.

    5 people found this answer helpful.
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  3. Anonymous
    2020-02-10T09:02:53+00:00

    Thanks for your reply I have tried all the options you have mentioned unfortunately my keyboard problem is still happening any more ideas are most welcome

    4 people found this answer helpful.
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