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Weak sound from Acer Aspire-5 A515-54G-70AG stereo speakers

Anonymous
2020-02-10T09:08:49+00:00

Aspire 5 A515-54G-70AG, Part Number: NX.HNBSP.002

Processor & Chipset, Intel®, Core™ i7, 10th Gen, Quad-core (4 Core™)

Cache, 8 MB, 64-bit Processing Yes, Memory 4 GB

I have a low sound volume problem with my Acer laptop that I bought last month, cannot boost the sound of my 2 laptop Stereo Speakers (Windows Media Player, system and streaming), Windows Sound Enhancement (no loudness option) boosts the bass a bit but reduces the overall volume while the Acer “TrueHarmony” option in Realtek’s Audio Console also reduces the volume. The popular Windows Loudness enhancement option is not available on my system (Windows10 build 18363), turning all controls off/on and changing the bit rate/frequencies do not affect the (low) volume.

My Acer laptop sound system is controlled by a hybrid of sound drivers: Intel (chipset), Realtek (sound effects), Windows Audio and Audio End Point builder services (speakers and effects) and Acer (TrueHarmony) and I would not be surprised if some drivers are not installed properly or not compatible with Windows10  sound protocol. Microsoft technical support (remote session) reinstalled my NVidia MX250 video drivers as the one I had (installed by Acer) were wrong or outdated, Microsoft also reinstalled the latest Realtek HD Audio driver trying to get a louder volume but no such luck. The system rebooted twice when reinstalling the Realtek audio driver that the Microsoft technician found very odd (possibly a reset to previous drivers?) and the fact that I have to set my volume (both Media Player and Windows/Realtek sound console) to 100% to listen to music (speech is difficult to understand) for Acer’s latest flagship Aspire 5 laptop model bothers me a lot. I don’t want to reset (factory setting) my laptop or reinstall Windows10 yet as I live remotely (with metered slow WIFI) and the laptop came without any DVDs!

Luis Valderrama, Techburn, reviewed 2 months ago a lower level Acer Aspire 5 A515-54G-73WC model and states: “sound is flat. The duo stereo speakers are quite loud but they distort at high volumes, but still audible at best. They suffice for the casual YouTube watcher, movie fanatic and TV shows enthusiast. If you need more than the speakers produce, it’s time to grab your favorite headphones.” So maybe Acer tried to rectify this sound distortion for the higher model with enhancements like “TrueHarmony” app that reduces the volume (and distortion).

No response from Acer support SE Asia.

Anyone who can shed some light on my sound issue or is familiar with this laptop model please let me know.

Frank

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-02-17T09:23:23+00:00

    I got it sorted out after trial & error: I uninstalled (by mistake) Realtek Audio installer in Control Panel (Programs.....) which removed all my audio drivers, rebooted and luckily Windows installed default audio drivers (HD) in both speakers and Sound and Game controller devices. That resulted in a very loud sound and had also the usual sound setting for Loudness Enhancement that I was looking for, but music sounds like in a tin can (low quality). Then when I opened Realtek Audio Console app it would not open. So the Realtek speakers operate with the Realtek Audio Console (not a program but an app) that has Acer's latest "Trueharmony" effect which reduces the sound mid range frequencies. If I disable the Speakers (top Device manager, Audio) everything works (sound is OK) but Realtek Audio Console does not have the Acer "Trueharmony" option anymore. So I learned from this that MS HD Audio drivers are loud but with cheap tin sound even with Loudness Enhance on. The Realtek Audio drivers will install in the Sound Video and Game controller device only if you run setup.exe in the downloaded Realtek sound driver folder Audio_Realtek_6.0.8699.1_W10x64 and Windows installs then the generic low quality speaker driver "Audio End Point builder" to allow "Trueharmony" effect by Acer. Bottom line there was nothing wrong with my Acer 54 sound it has just lower volume than the earlier 52-3 models but better quality due to "Trueharmony" effect that Acer added to its end 2019 models. I also downloaded the Realtek Audio Console and tried to reinstall that app but there is no setup.exe only an install.cmd and when I ran that as admin it failed after several warnings so that is not a driver but a (non-windows10 64 bit?) application and I have no idea how to install that in my Windows version, possibly with a PowerShell command? never mind the RTconsole I have now seems to be working OK.

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  2. JosephT71 9,210 Reputation points
    2020-02-10T23:12:08+00:00

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