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Portable USB3 monitor (ASUS MB16AC) no longer connecting to laptop (ASUS VivoBook S15)

Anonymous
2020-03-12T05:55:13+00:00

Hi,

I have been able to connect my portable monitor to my laptop in the past without problems.  However, I have just tried to connect it for the first time in 2 weeks, and it is no longer working. 

When I connect, the  ASUS logo shows up on the monitor, but then the following pops up on my window.  Clicking on it takes me to https://support.microsoft.com/en-us/help/4012609/windows-10-fix-usb-c-problems#connectionlimited

Here is the troubleshooting I have done.

  1. Plugged the portable monitor into another device (Andriod tablet) (using the same USB C - USB C cable).  Monitor works
  2. Plugged the portable monitor into laptop using USB2 - USB C cable.  Same problem as above.

Device manager

I've downloaded the drivers again (same version as I had installed previously) and tried to install them again.  Nothing happens.

The only change I can think of is the windows updates I installed on my laptop last week (Feature update to Windows 10, version 1909). 

Any suggestions?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-03-12T09:11:54+00:00

    Hi crionsynx,

    Thanks for your reply.  I had already downloaded the drivers (which were the same version as I already had installed) and tried to install them, but they did nothing. I still get the code 28 error and message that the drivers aren't installed (see screenshot in my original post).

    Thanks

    Jane

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  2. Anonymous
    2020-03-12T06:10:33+00:00

    Hi CopeJ,

    Sorry to hear you're experiencing this issue. I'm an Independent Advisor.

    This is a device driver problem.

    Have you downloaded and installed the latest version compatible with your device? Below is the link for the latest driver. Just choose Windows 10 64 bit

    https://www.asus.com/Monitors/MB16AC/HelpDesk_D...

    After installation restart the device and try connecting it again.

    Hope the above helps.

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