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HP PC updated to Windows 10. I cannot setup my Bose Companion 5 Multimedia Speaker System.

Anonymous
2020-03-23T14:15:35+00:00

HP PC updated to Windows 10. I cannot setup my Bose Companion 5 Multimedia Speaker System. It worked before on the previous Windows. Now I don't appear to be able to set it up. Only have RealTek Audio as a choice. Can you advise me on a fix?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-03-23T15:47:55+00:00

    It's USB speakers.

    Shut down your computer. Turn the speakers off. Unplug the USB cable. Unplug the speakers from the electric socket.

    Turn on your computer. Then plug and turn on your USB speakers.

    2 people found this answer helpful.
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  2. Anonymous
    2020-03-23T15:36:08+00:00

    Hi Wilfred,

    I'm sorry to hear that the Bose speaker stopped working after updating Windows. My name is Lee, a Windows 10 Independent Advisor.

    Please confirm and try the following:

    1. Kindly check the device manager
    • Press Windows key + X
    • Select Device Manager
    • Expand the "Sound, video and game controllers"
    • Can you see the Bose speaker there? NO
    • If it's there but has Yellow triangle, please right click and select Un-install
    • The next step is to select "Action" on the top menu and select Scan for hardware change NO CHANGE
    1. Check Windows Update to make sure all updates are downloaded successfuly.
    • Go to Start > Settings > Updates & Security > Check for updates
    • If it's currently updating, just monitor the status until it ask you to restart
    • Restart your computer and test There was an update, normal, and NO CHANGE after restart and test.
    1. Right click the volume icon on the bottom right corner and select troubleshoot problems. NO Problems detected
    2. Right click the volume icon on the bottom right corner and select "Open Sound Settings"
    • Under "Choose your output device", do you see the Bose speaker? NO Bose Speaker
    • If yes, please change the default

    I hope my suggestion helps just please let me know if you need any further assistance, just reply back and I will respond as quickly as possible for the next set of steps. Thank you and have a nice day.

    Sincerely,

    Lee L.

    Independent Advisor

    2 people found this answer helpful.
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  3. Anonymous
    2020-03-23T15:44:07+00:00

    Sorry about that it did not resolve the issue Wilfred. I'll be asking you another steps:

    1. Please try the Bose Speaker to another device like you mobile phone if possible?
    2. If you have another speaker / headphone other than the Bose, please test it to your HP Computer and confirm if it can output sound on another speaker / headset / headphone
    3. Please verify the exact Model of your HP Computer

    Many thanks Wilfred.

    Lee

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  4. Anonymous
    2020-03-23T14:28:35+00:00

    Hi Wilfred,

    I'm sorry to hear that the Bose speaker stopped working after updating Windows. My name is Lee, a Windows 10 Independent Advisor.

    Please confirm and try the following:

    1. Kindly check the device manager
    • Press Windows key + X
    • Select Device Manager
    • Expand the "Sound, video and game controllers"
    • Can you see the Bose speaker there?
    • If it's there but has Yellow triangle, please right click and select Un-install
    • The next step is to select "Action" on the top menu and select Scan for hardware change
    1. Check Windows Update to make sure all updates are downloaded successfuly.
    • Go to Start > Settings > Updates & Security > Check for updates
    • If it's currently updating, just monitor the status until it ask you to restart
    • Restart your computer and test
    1. Right click the volume icon on the bottom right corner and select troubleshoot problems.
    2. Right click the volume icon on the bottom right corner and select "Open Sound Settings"
    • Under "Choose your output device", do you see the Bose speaker?
    • If yes, please change the default

    I hope my suggestion helps just please let me know if you need any further assistance, just reply back and I will respond as quickly as possible for the next set of steps. Thank you and have a nice day.

    Sincerely,

    Lee L.

    Independent Advisor

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