Share via

windows update seems to have broken motherboard

Anonymous
2020-03-21T00:33:32+00:00

As I turned my (desktop) on this morning (21,03,2020) windows started updating, when it was finished my HDMI ports stopped working. luckily my spare monitor is using DVI so still worked. Now windows had booted (in a different aspect ratio than normal) and there were a few things that were wrong, for one it no longer said my name, it said "user" moreover the turn off button/ option was missing (this could have just been off screen because of the off aspect ratio). When I went to sign in I got a message saying sign in is not available right now (that's not word for word I can't remember the exact wording) so I left it for a few minutes. Same result so I restarted the PC. This is where all the real problems started. Now windows isn't booting, it keeps saying "Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key" it was at this point I found my mouse and keyboard no longer lighting up. I tried rebooting. same result. So I disassembled my PC and cleaned it. Still giving the same message, still the ports aren't working (I know the ports aren't working because the USB I use later didn't work) So I tried creating a boot media with the windows media creation tool, when I plugged it into my PC I still got the same message. This has led me to believe that the cause of the problem is all ports on my motherboard (including the SATA ports) have stopped working. Im not sure why this has happened, I assume something about this windows update has caused this but not sure why. Moreover it is important to know this is a PC I use everyday and up until now had no issues, no slowdown in games or problems loading applications so I do not think there is any physical damage to the hardware. I'll give a specs list as best as I can

Specs:

CPU: Ryzen 5 1600x 6 core's

PSU: EVGA 750 GQ

RAM: 8x2 corsair

GPU: 1060 6GB

Motherboard: Gigabyte

SSD (where windows is): 250GB

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

7 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-03-23T16:10:15+00:00

    Try to enter the BIOS and restore the factory settings

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-03-22T16:08:49+00:00

    I have deleted the the partitions on the SSD and am still unable to install windows 10, moreover I put a spare graphics card into my normal pc and it's still not posting, no matter what monitor it's pluged into or what type of cable is used, thank you again for the advice

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-03-21T15:11:34+00:00

    You can remove the internal battery from the PC, wait about 15 minutes to put it back and then try to turn on your PC.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-03-21T15:06:10+00:00

    Thank you for the advice, while trying enter safe mode however i have encountered another issue, after interrupting the normal startup of my PC 2 time I turned it on again to do the same, i then found thaty PC was no longer posting, I tried a different cable, still no picture, i removed my graphics card and cleaned it then re installed it, still no image, if there is any possible fix for this I'd be very appreciative

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-03-21T01:27:03+00:00

    Hi, MatthewSale

    My name is Evelyn and I am an Independent Advisor. I would be happy to help you today.

    Try entering Safe Mode to repair Windows.

    To activate the automatic repair mode, you must interrupt the normal boot process three or more consecutive times: use the reset or power button on your Windows 10 PC to stop it during startup, before you finish loading Windows 10. Yes use the power button, you may have to hold it down for at least 5 seconds to force the power off

    If this does not work try the other way: force power off, press and hold the power switch for 20 seconds, then wait for ten and restart

    Then you proceed to repair the computer:

    With a restart, all your installed applications are lost, but you have the option to save your files if you wish. If there is an OEM system image, called a recovery partition, it also offers you the option to restore it. It would cause your PC to load to factory default settings.

    Go to the Troubleshooting section, again.

    Select Reset.

    If you choose to keep my files, your files will be preserved. You can also get the third option: restore factory settings, which is not applicable on the PC.

    After selecting the desired options, you will be presented with a confirmation, something like this: this indicates what you have chosen.

    Click Reset and the reset will begin.

    If after the previous steps you cannot recover Windows.

    You can repair Windows download the ISO:

    I recommend you borrow a PC to create a USB to repair Windows

    Microsoft Official Website to download and create Windows 10:

    https://www.microsoft.com/en-us/software-downlo...

    See here the correct way to recover your files when repairing Windows:

    https://www.backup-utility.com/windows-10/reins...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Was this answer helpful?

    0 comments