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Can't Reinstall OneDrive App

Anonymous
2020-03-02T16:09:46+00:00

Good afternoon,

Hope you're well.

I recently experienced some issues with synchronisation on the OneDrive application.

I attempted to reinstall this and was met with the error message "OneDrive is already installed, please uninstall this before continuing".

I tried to remove this using the add or remove programs entry, however it would not remove from this list.

I also attempted to manually remove the installation from the hard drive, registry and using powershell script. I have tried advice given in various other threads on this forum but none of these have been successful.

This message continues to be displayed if I use the installer from the SysWow64 folder or a downloaded installer from the internet.

Please can someone advise me on how to proceed?

Many thanks for your time.

Best wishes,

Matthew

Windows for home | Windows 10 | Files, folders, and storage

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  1. Anonymous
    2020-03-02T20:25:36+00:00

    Try to return to a previous point.

    1.- Open Start.

    2.- Search for Create a restore point, and click the top result to open the System Properties experience.

    3.- Click the System Restore button.

    4.- Click the Next button.

    5.- Select the restore point that you want to use on your computer.

    6.- Click the Scan for affected programs button to understand the apps that will no longer be available because they're added after the creation of the restore point.

    7.- Click the Close button.

    8.- Click the Next button.

    9.- Click the Finish button.

    https://support.microsoft.com/en-us/help/12415/...

    https://forums.tomshardware.com/faq/how-to-rest...

    https://www.isunshare.com/windows-10/7-ways-to-...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  2. Anonymous
    2020-03-02T18:15:49+00:00

    Hi, fletchable

    My name is Jeffrey and I am an Independent Advisor. I would be happy to help you today.

    Try to uninstall OneDrive and go back when you install it, it might be corrupt

    Try to completely uninstall OneDrive:

    1. Open Command Prompt in Administrator mode: Right-click on the Windows icon in the taskbar and select Command Prompt (Admin).
    2. Type in taskkill /f /im OneDrive.exe to terminate any OneDrive processes and hit Enter.

    Then type in either %SystemRoot%\System32\OneDriveSetup.exe /uninstall if you’re using 32-bit Windows 10 or %SystemRoot%\SysWOW64\OneDriveSetup.exe /uninstall if you’re using 64-bit Windows 10 and hit Enter.

    After that restart the pc and install One Drive latest version from this link:

    https://onedrive.live.com/about/en-us/download/

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  3. Anonymous
    2020-03-02T19:09:19+00:00

    Hi Jeffrey,

    Many thanks for your message.

    I tried your instructions - OneDrive was already killed and the uninstall for 64bit ran.

    I rebooted but it is still showing the same error message about already being installed.

    What would you advise next?

    Best wishes,

    Matthew

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