Share via

My Packard bell computer goes into preparing automatic repair and then a black screen when I turn it on

Anonymous
2020-02-15T14:59:43+00:00

Hello. I have had a packard bell, windows 8 laptop for 8 years now and there was never anything wrong with it until one day, i tried turning my laptop on and it said ‘Your PC ran into a problem and needs to restart. We’re just collecting some error info, and then we’ll restart for you`. Then it would say preparing automatic repair and after that it would go into a black screen. Then it would do the same thing all over again. Please help me fix this. Thank you.

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-02-15T20:27:31+00:00

    You can use the power button to restart your computer three times. This will start the Windows Recovery Environment.

    "How To Access Advanced Startup Options in Windows 8 or 8.1"

    http://pcsupport.about.com/od/windows-8/a/open-advanced-startup-options-windows-8.htm

    "How to Boot to Advanced Startup Options in Windows 8 and 8.1"

    http://www.eightforums.com/tutorials/4935-startup-options-menu-boot-windows-8-a.html

    There is detailed information here too.

    http://www.eightforums.com/tutorials/2843-automatic-repair-run-windows-8-a.html

    ______________________________________________

    And please read this method:

    "How to Boot to "System Recovery Options" in Windows 8 and 8.1"

    http://www.eightforums.com/tutorials/2269-system-recovery-options-boot-windows-8-a.html

    @@@@@@@@@@@@@@@@@@@@@@@@

    Or see if you can do a reinstall:

    Packard Bell: Press and hold the ALT key while pressing repeatedly the F10 key. Release the keys when a message displays that Windows is loading files.

    ““Using Packard Bell Recovery Management to Restore Windows 8”

    http://packard-bell-scandic.custhelp.com/app/answers/detail/a\_id/26280/~/using-packard-bell-recovery-management-to-restore-windows-8

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-02-15T18:20:45+00:00

    I don't know what's wrong for sure, but I have a guess.

    An 8-year old computer is a very old computer, especially for a laptop. There's a good chance that some hardware component has failed.

    If that's the case, you have two choices:

    1. Take it to some service center and have them repair it, replacing whatever needs to be replaced.
    2. Buy a new computer.

    Which is the better choice? As far as I'm concerned, with such an old computer, number 2. It might not even cost much more than number 1.

    1 person found this answer helpful.
    0 comments