Hi BB. I'm Greg, an installation specialist, 10 years Windows MVP, and Volunteer Moderator here to help you.
First off, your files should always be backed up if you value them at all. At the end of this post I'll give you simple free ways to do this so you have a backup.
I would manually upgrade to the latest version 1909 by opening the Media Creation Tool from this link: http://windows.microsoft.com/en-us/windows-10/m..., choose Download Tool Now, then open the tool and choose Upgrade This PC Now. This saves your files, apps and most settings in place, is the most stable method to change versions, brings your Updates current, resolves most problems.
If any problems report back the verbatim error and number, then continue with these steps for overcoming Version Upgrade problems: http://answers.microsoft.com/en-us/windows/wiki...
If the Version has problems I will work with you to try to resolve them. If the problems are unfixable for now, you have ten days to roll it back in Recovery settings. You can then hide it so it doesn't try to reinstall following this same method: https://www.howtogeek.com/223864/how-to-uninsta...
Most problems are resolved by doing this gold standard Clean Install which should get you past all difficulties as it has millions of others who have followed the steps in this link and never come back to report another problem: http://answers.microsoft.com/en-us/windows/wiki... . So read it over and see if its something you want to learn to do.
BACKUP -
Your files should always be backed up because a hard drive can die at any time without notice. Some suggestions to help ease into this habit:
- You can sync your Desktop, Documents and Pictures folder using OneDrive Backup, or just drag valuable files into OneDrive folder, offering 5gb free with additional space for cheap: https://www.tenforums.com/tutorials/116029-turn...
- Google Drive has a new Backup that allows you to choose User folders (Documents, Pictures, etc.) to sync up to 15gb for free to their cloud in real time so it always has the latest version. https://www.google.com/intl/en-GB_ALL/drive/dow...
- In addition I'd have an on-site hard copy backup. The best way to do this is to sort all of your files into their User folders and then drag or copy them to another hard drive, USB external or flash drive. Here's how to drag, copy or move large groups of files: https://www.pcworld.com/article/2086566/the-man...
- Besides your files you should save a System Image back up to use in place of reinstall in 20 minutes. The best free alternative is Macrium: http://www.howtogeek.com/howto/7363/macrium-ref... You can even use the Macrium program to mount and extract files from this image so it can serve as both image and file backup too.
I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
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