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Deleting Windows Hello Facial Recognition and Windows Hello Fingerprint

Anonymous
2020-03-02T00:53:36+00:00

I want to delete both facial recognition and fingerprint in windows hello and just keep pin.  How is this done?

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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  1. Anonymous
    2020-03-05T10:29:46+00:00

    Hi ElaineWachtel,

    It could be an issue with the facial recognition driver.

    You may try to reset the driver by doing the following:

    1. press the Windows button
    2. search for Device Manager
    3. find Hello > Webcam then the Facial Recognition driver and right-click on it
    4. choose Remove Driver Software
    5. once it is done, restart your computer
    6. after the restart, open Device Manager again and click on your computer name.
    7. click Action > Scan for hardware changes

    Your computer will then scan and reinstall drivers automatically.

    Let me know if it helps!

    3 people found this answer helpful.
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  2. Anonymous
    2020-03-02T14:38:52+00:00

    Hi Greg,

    I can't turn off face recognition option because there is no button to remove it.  I was able to remove the fingerprint option.

    How can I remove the option.  I have to pin option and want to keep it.

    3 people found this answer helpful.
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  3. Anonymous
    2020-03-04T22:38:17+00:00

    Hi Aster,

    I did what you suggested.  It worked, however the facial recognition logo is still there with a message, "Ut oh, something went wrong."

    Then it takes a few seconds before the pin box comes up.  Is there any way to get rid of the facial recognition?  I tried doing it through settings, but the delete button is grayed out.

    2 people found this answer helpful.
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  4. Anonymous
    2020-03-03T15:42:35+00:00

    Hi ElaineWachtel,

    I am Aster, an Independent Consultant and I'm here to help you with your problem.

    Have you tried the following?

    Go to: All Settings > Accounts > Sign-in options > under Windows Hello (Face Recognition), click Remove

    Hope this helps!

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  5. Anonymous
    2020-03-02T01:04:40+00:00

    Hi Elaine. I'm Greg, an installation specialist, 10 years Windows MVP, and Volunteer Moderator here to help you.

    Go into Settings > Accounts > Sign in Options and remove Fingerprint and Facial Recognition from the Options list. Then add the PIN option.

    To disable both biometric options in Group Policy or at the registry level if desired see here:

    https://www.tenforums.com/tutorials/107441-enab...

    I hope this helps. Feel free to ask back any questions and keep me posted. If you will wait to choose if I resolved your problem, I will keep working with you until it's resolved.

    ______________________________________________

    Note: Linked tutorial is from Shawn Brink who is a trusted Microsoft MVP.

    1 person found this answer helpful.
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