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I cannot update past Version 10.0.16299 Build 16299 "A current driver on your PC may be better than the driver we're trying to install. We'll keep trying to install."

Anonymous
2020-03-27T02:42:04+00:00

how do I find out what driver is at issue?

I have tried the windows update troubleshooter nothing worked

I downloaded this tool "wureset11008_setup_winx64.exe" and ran everything they had still didn't fix it.

any help would be greatly appreciated.

Thanks,

Wanyne

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2020-03-27T02:51:09+00:00

    Hi Wayne,

    I'm Paul, a fellow customer like you & an Independent Advisor. Kindly go to Start > Settings > Update & Security & give me the KB numbers of those that are in progress or pending install? Thanks

    I hope this helps. Let me know how you go. Thank you!

    Sincerely,

    Paul A.

    Independent Advisor

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  2. Sumit 43,801 Reputation points Volunteer Moderator
    2020-03-27T02:55:37+00:00

    Hi,

    I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

    Try updating to 1909 using Media Creation tool and if it fails, share the logs.

    The fastest way to get the upgrade is through Media creation tool or ISO file.

    Please download Media Creation Tool from the link below and select Upgrade this PC at the first screen.

    https://go.microsoft.com/fwlink/?LinkId=691209

    All steps, including upgrading using ISO file and Media creation tool, are covered here:

    https://www.yourwindowsguide.com/2019/05/update-windows-10-may-2019-update-manually.html

    Content on the above blog is written by a Microsoft MVP so it is safe.

    Meanwhile, if the update fails with MCT as well.

    Let us check the Installation log to find why the update failed. Please share the logs as mentioned in this article. You should use a File sharing service like Onedrive or Media Fire to upload files and share the link in the next reply.

    https://answers.microsoft.com/en-us/windows/forum/all/troubleshoot-feature-update-install-failures/eaf4ff24-64d6-4c72-824c-3ba3df716fc3

    The Panther logs. Files named Setupact.log and Setuperr.log from the following path C:$Windows.~BT\Sources\Panther

    The Rollback logs: These usually are created if Windows Update rolls back. Files named Setupact.log and Setuperr.log from the following path C:$Windows.~BT\Sources\Rollback

    [Only if the error code is 0xC1900101-0x30018] The Device Install Log from C:/$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log

    As the log size might be large consider zipping before uploading.

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