Hi Lesley,
I am an independent advisor and a Microsoft user like you, and I would be happy to help you out with this.
I have found a couple of following articles which may be helpful. Please note that it looks like a fairly hands-on repair that not everyone would be comfortable with and could void your warranty. I would recommend getting the printer looked at by a service technician. Error A1-4111 appears to indicate Actuator Motor Failure but may be different on your particular model.
https://www.instructables.com/id/Samsung-C1860-...
https://www.electro-tech-online.com/threads/sam...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
I hope this has helped you. If this is not what you are looking for, please reply and let us know and we would be happy to look into providing some different suggestions!
Regards,
-Ashton