Hello Robertw14, my name is Farah and I'm an Independent Adviser. I can help you regarding this problem
it could be that you are missing the 32bit version or 64bit.
I advice to install the latest version of both from this link:
https://support.microsoft.com/help/2977003/
Feel free to ask back any questions and let us know how it goes.
Cheers!
Farah