Hi
My name is Darren; an Independent Consultant, I'm here to help you with your problem.
- Open File explorer > click on View tab, then Options > Change Folder and Search Options > View tab
- Uncheck the boxes of "Always show icons, never thumbnails" and "Show file icon on thumbnails."
- Click Apply and OK.
- Also in File Explorer, right click This PC > choose Properties > Advanced System Settings.
- On Advanced tab choose Settings tab > under Visual Effects check the box to Show Thumbnails instead of Icons
- Click Apply and OK.
- Restart your PC and check if the issue still persist.
I hope this helps. If this is not exactly what you need, please explain more so that I can help you better.
Thanks