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BLUE SCREEN WINDOWS 10 with "DRIVER IRQL NOT LESS OR EQUAL"

Anonymous
2020-04-05T11:43:14+00:00

Hello

I am teacher and need support on resolving this Blue screen message that I receive.

Message is followed with automatic restart of my device. After which all is fine until it happens again.

The "what was unsuccessful" message includes the file ipeaklwf.sys

Blue Screen happened 3 times and I noticed that all 2 times I was using the webex cisco meeting tool to hold lessons with my students, at the time of sharing my screen.

Would appreciate some support.

Anna-Maria

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-04-06T17:16:25+00:00

    Thats Great to hear. You are Welcome and Have a nice day.

    1 person found this answer helpful.
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  2. Anonymous
    2020-04-05T12:13:06+00:00

    ok Thanks for now

    I will do it later today and feedback you

    You have been very helpful and communicative of steps to be taken.

    Anna-Maria

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  3. Anonymous
    2020-04-05T12:04:27+00:00

    Anna,

    As I thought just wanted to make sure though. The error you are facing is a known common error on HP laptops and has an easy fix. Please follow these steps:

    • First boot windows into Safe Mode. On how to boot windows in to safe mode please check this article;

    https://support.microsoft.com/en-us/help/12376/...

    • In safe Mode navigate to Computer/Uninstall or Change a program,
    • Find the '' HP Velocity'' app and uninstall it,
    • Restart the PC to boot normally,

    Please let me know off the outcome and feel free to ask for more Information.

    Sincerely

    Independent Advisor

    Harun

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  4. Anonymous
    2020-04-05T11:55:10+00:00

    Hi and thanks for quick feedback

    it is an HP Probook 430 G4

    model 5CD7187TQ2

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  5. Anonymous
    2020-04-05T11:47:39+00:00

    Hello Anna,

    Thank you for reaching out. I am Harun an Independent Advisor and Microsoft User. I will gladly help you out.

    Could you please tell me the brand of the Computer.

    Sincerely

    Independent Advisor

    Harun

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