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realtek audio manager for ALC1220-VB codec (gigabyte)

Anonymous
2020-01-25T21:09:45+00:00

Motherboard: Gigabyte Aorus Z390 Ultra , BIOS v F8

Audio (on-board): Realtek ALC1120-VB codec

Steps already taken:

updated all drivers and chipsets to most current

confirmed in apps list, control panel, Startup panel, and Search that there is no Realtek Audio Manager installed

disabled all audio controllers that are not Realtek

uninstalled all Realtek audio drivers (including checking the box to delete associated driver)  in Device Manager

rebooted and reinstalled a number of versions of the latest drivers from both the manufacturer website, Aorus, and Microsoft Catalogue,  and even the R282 version from 2017 from Realtek

No matter what I do, the Audio Manager does not install and I therefore have no way to re-task the line-in jacks for 5.1 channel sound.

My questions are:

  1. where can I get a complete installer that will properly install both driver and Audio Manager 
  2. what is the name/version of the drivers I need
  3. is the process described above adequate and if not, please describe in detail the necessary process
Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-01-26T00:28:03+00:00

    I have located the Realtek HD Audio Manager on my PC. I hope someone in my predicament is able to find this post and also get resolution.

    It was located under Local Disk C:\Users\ridet\AppData\Local\Temp\pft680B~tmp\WIN64

    here is the exact file I searched for, which is in fact the Realtek HD Audio Manager itself

    RtkNGUI64.exe

    I found this by doing an extremely thorough Search routine on the File Explorer.

    I then copied this file over to the Realtek folder in Programs x86 and created a shortcut to my desktop. Screenshot below shows it works, and I can confirm that I have configured my speakers using it. Good luck out there to all of my fellow Windows 10 / faulty driver installation sufferers.

    40+ people found this answer helpful.
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  2. JosephT71 9,210 Reputation points
    2020-02-02T02:34:36+00:00

    The app doesn't show up in searches. Old drivers are hundreds of MB in size. New DCH drivers are 20-30 MB in size.

    If you have installed the Realtek DCH driver (most tech forums called it Realtek UAD drivers) correctly using the (sometimes several) setup.exe files, you will see the following items in the device manager. If you don't have the 3 software components, you installed the drivers incorrectly.

    If you have the 3 realtek software components, you can download the app from the Microsoft Store.

    This is the Realtek Audio Console UWP app which replaces the old Realtek HD Audio Manager.

    10+ people found this answer helpful.
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  3. Anonymous
    2020-01-25T22:48:29+00:00

    Hi Greg, while appreciated, I'm looking for something significantly more comprehensive of an answer than this. I guess I should have included in my 'steps taken' that I have already done everything on the above referenced "www.thewindowsclub.com" linked article. 

    Ill also add that an additional step I have taken is to go into the Advanced System Settings > Hardware > Installation and select Off for automatic driver installation.

    Note that the driver installation does complete, and the version updates to the expected number.

    The problem is that the update is not installing the graphical interface that is requisite to properly use the driver with the on-board sound device, aka configuring 5.1 channel sound. To that point, as stated previously, I have already visited Realtek downloads, and there are no drivers specifically for the ALC1220 codec and the most recent generic hd audio driver is from 2017, which when installed STILL does not include and/or install the audio console/manager graphical interface.

    I have written to both Gigabyte and Realtek directly, as of today and awaiting responses.

    In my research I have seen super users make reference to deeper dives into the .inf , setup logs, and registry to further "clean out" references to old Realtek AND Microsoft drivers. I'm only a mid-level user and this is probably beyond my skill to safely execute.

    My ultimate recourse here is going to be buying a third party sound card like Creative if no remedy can be provided for this ratchet on-board sound device.

    10+ people found this answer helpful.
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  4. Anonymous
    2020-04-16T03:40:10+00:00

    With how much trouble I have had with getting this realtek audio control panel to install I will never buy another gigabyte product again for the rest of my life.

    9 people found this answer helpful.
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  5. Anonymous
    2020-01-25T21:13:55+00:00

    Hi MB. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.

    The Realtek Audio Manager app will come with the Realtek Drivers installed from the link provided here which also explains everything needed to get it to work:

    https://www.thewindowsclub.com/download-reinsta...

    I hope this helps. Feel free to ask back any questions and keep me posted. I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

    6 people found this answer helpful.
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