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Plantronics Voyager BT300 Sound With Windows 10

Anonymous
2020-04-12T21:43:33+00:00

I connected to my laptop.  I can hear that device is connected, however, I cannot hear any sound when using various applications, i.e., Netflix, Lifesongs, Zoom meetings.  Any suggestions on what might be wrong.  

I've checked and have the latest Bluetooth and Windows 10 drivers.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-04-13T19:06:49+00:00

    Are there any known issues between Wins 10 & Plantronics Voyager BT300?  Do I need to perhaps upgrade to a more recent version of Plantronics.

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  2. Anonymous
    2020-04-12T21:49:15+00:00

    Hi there RoseFloyd, I will be your Independent Advisor for today, I hope we can both resolve your problem.

    We need to uninstall the devices listed in the Device Manger under Sound or Audio.

    Here is how to do it.

    Here the steps to completely remove a Device off your computer.

    Step 1. Use shortcut keys Win + X on Windows 10.

    Step 2. Select Device Manager.

    Step 3. Expand the entry Sound Video and game Controllers . Right-click the problematic device and select Uninstall device.

    Step 4. You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

    Step 5. Reboot the computer.

    Please make sure to uninstall all including the Plantronics Voyager BT300 under Sound in the Device Manager then reboot.

    After the reboot test the audio through your headset.

    And also please make sure you download the latest Plantronics Hub Software for Windows.

    https://www.plantronics.com/us/en/support/downl...

    Please download for Windows.

    URL Disclaimer please read.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  3. Anonymous
    2020-04-13T18:27:12+00:00

    yes, it's set to Plantronics output and input.  when the doggle is inserted into the usb, it states "pc connected".  However, no sound from applications.

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  4. Anonymous
    2020-04-13T18:37:08+00:00

    Even local audio files are not audible from the headset?

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  5. Anonymous
    2020-04-13T18:06:31+00:00

    Hi, I tried uninstalling and rebooting.  no change.  Do you have a minute to converse?

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