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The built-in camera on Sony Vaio VPCF13WFX does not work

Anonymous
2020-04-11T20:28:19+00:00

I have build-in Sony Visual communication camera in my Sony Vaio VPCF13WFX . 

OS WIndows 10 , ver. 1909 , buld 18363.752 , 27-Aug-2019

Before some months the camera stop working.

Sony Visual communication camera is still apear in Device Manager in category "Cameras" (not in category "Image device"). 

The last month I try everything camera still not working.

Anybody have idea to solved this ??

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-04-18T09:27:11+00:00

    Dears , Lee & Iacrumb

    Problem SOLVED !

    After many hours of reading and trying, I solved the problem today.

    The reason was that Kaspersky privacy protection was blocking the webcam.

    I removed the protection to my webcam from software settings.

    After that, I turned off the firewall protection for a short time and turned it back on.

    One of these two things was causing the webcam to be blocked.

    Everything is fine now and the problem is solved.

    This way, I want to thank you for your time spent helping me.

    Best regards ,

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  2. Anonymous
    2020-04-12T11:14:22+00:00

    Lee,

    Really big thank you.

    I'll do as you suggest.

    Hope to hear from you.

    Best regards, my friend.

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  3. Anonymous
    2020-04-11T22:22:42+00:00

    Hi Lee ,

    Thank you for your intention to help me. 

    1. There is no posibility to switch ON or OFF , it is build-in camera. 
    2. I make test as you suggested. Nor work. It is only black screen.  
    3. I have all updates in my OS .

    Here are the screenshots for all 3 answer to your suggestions .

    Thanks again !!!

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  4. Anonymous
    2020-04-11T21:18:03+00:00

    Hi FILKOSKI,

    My name is Lee and I'll be happy to help.

    May I know if there is an error message or an error code when using the Camera App?

    Kindly confirm:

    > Does you laptop has a physical switch button to turn on camera? If so, have you turn it on already?

    > Please test the Webcam using different application. Please go to https://webcamtests.com with your web browser and click Test my Cam.

    > Did you download the latest Windows Update for your PC already?

    I'll be waiting for your response.

    ~ Lee

    Note: This reply contains a non-Microsoft website Link. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  5. Anonymous
    2020-04-11T20:35:13+00:00

    Image device items are scanner cameras not photo cameras.

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