How to get rid of Supremo

What version of Windows are you using?

Take a look at:

https://www.supremocontrol.com/how-to-uninstall-supremo/ 

Make sure report Fake Support Engineer to Microsoft:

https://cyberdefend.wordpress.com/2014/12/20/report-technical-support-scammers-to-microsoft/

I got a call a while ago from a man saying that he was Microsoft support and that something was wrong with my computer. I did have something wrong with my laptop so I allowed him to take over my computer and "fix it". He then installed Supremo on my computer and took over and downloaded things. Since then supremo has been on my computer and I would like to get it off. 

I am not able to do the easy was of simply deleting the .exe file by going to tools> support> and then uninstalling it because when I go to the tools page it says that it is password protected and the only thing I can do it go to Download, open Usilio, or Help which all create links to the Usilio. I tried making an account and using my pass code but that did not work. I tried all day yesterday to get it off my computer.

Is there another way that I can get rid of it? 

Cyber_Defend_Team usually visits the forum only once per day.  Pending his return see if the following information might help you resolve this problem...

___________________________________________________________________

That was not Microsoft calling.

https://support.microsoft.com/en-us/help/4013405/windows-protect-from-tech-support-scams

See Beware of Phony Tech Support Scams

Fake Tech Support Scams – see video from the MS Digital Crimes Unit (if necessary you can copy/paste the link into your browser). https://www.youtube.com/watch?v=hQpm2ldzUno

Having allowed this “scammer” to access your computer you should consider all personal and financial information to be compromised and should take appropriate actions to change passwords, etc.  Some IT professionals recommend that you reset (or reinstall) the operating system.

https://support.microsoft.com/en-us/help/12415

If you opt to not reset or reinstall the OS suggest you try the following to remove Supremo.

Go into Safe Mode/Safe Mode with Networking and try to uninstall the program.

And/Or

Run https://www.malwarebytes.com/adwcleaner/.  Other scanners that may help with this issue are listed in List of Malware Removal Tools

You might try Revo or Geek Uninstaller – if necessary run them in Safe Mode/Safe Mode with Networking

Revo Free

http://www.geekuninstaller.com/download

And/Or see https://malwaretips.com/blogs/remove-potentially-unwanted-program/

Regards…

http://blog.emsisoft.com/2015/01/27/top-10-ways-pups-sneak-onto-your-computer-and-how-to-avoid-them/

From the link, if you click on uninstall, then what happens?

You may try contact support and get help from them:

https://www.supremocontrol.com/support/

Also, I am using windows 10

Hello, thank you for your reply. The link that you sent me was what I described as not working. I am not able to get to the setting to uninstall it.