Share via

Troubleshooting microphone/input audio issue Windows 10 Home

Anonymous
2020-04-04T08:00:36+00:00

I can't get input audio to work on my PC.

The devices tested works on other computers. The devices checked have been connected thru USB-port or the port with the mic symbol, the used USB-ports works for other devices such as mouse and keyboard. One of the devices is a conference phone and I can get the output audio thru the device but no input audio.

After running the troubleshooter, it says "Problems found", "Audio enhancement didn't load" and "fixed". The microphone still doesn't work and after restarting the computer the troubleshooter detects the same problem.

I have checked my Device Manager and updated all drivers for "Audio inputs and outputs" as well as "sound, video and game controllers". The issue remains.

I have also checked services. "Windows Audio" and "Windows audio endpoint builder" are both running and set to "automatic". 

How should I proceed with troubleshooting the issue?

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

John DeV 163.6K Reputation points Independent Advisor
2020-04-04T10:36:05+00:00

Hello Jarlsson,

Great, I am glad that worked. If you don't have any more questions, feel free to choose a rating and have a great day!

Sincerely

John DeV

Independent Advisor

Was this answer helpful?

2 people found this answer helpful.
0 comments

4 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-04-05T09:54:21+00:00

    Hi, I'm sorry if this is confusing. English is not my native tongue but I'll try to explain my reasoning. The issue is solved. 

    With my feedback I meant that it was not your reply that solved the issue, but I appreciate your fast response.

    Kind Regards

    Jarlsson

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-04-04T10:34:35+00:00

    Hi, drivers update solved the problem.

    I made a search regarding my PC a MSI Trident and found other audio drivers. After installing them it works fine.

    https://www.msi.com/Desktop/support/Trident-3#down-driver

    Thanks for the help.

    Kind Regards

    Heléne

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. John DeV 163.6K Reputation points Independent Advisor
    2020-04-05T08:19:12+00:00

    Hello Jarlsson,

    I noticed you reported that this not resolve your issue. I thought you said earlier that the update solve your problem?

    Sincerely

    John DeV

    Independent Advisor

    Was this answer helpful?

    0 comments
  4. John DeV 163.6K Reputation points Independent Advisor
    2020-04-04T08:16:01+00:00

    Hello Jarlsson,

    I'm John an Independent Advisor. I am here to work with you in this issue and I'll be glad to help you? With regards with your concern.

    Open the Settings App

    Go to Privacy - Microphone

    Just make sure 'Allow apps to access your microphone' is turned on and make sure the appropriate app(s) is also set to On

    Under Settings, go to Update & Security - Troubleshoot - Recording Audio

    Run the Troubleshooter

    Please try this fix in this article:

    http://maxedtech.com/fix-microphone-not-working...

    or

    Fix microphone problems

    https://support.microsoft.com/en-ph/help/403488...

    if all fails:

    Please take a screenshot of your recording tab

    Press the Windows Button then search for Control Panel

    Select Hardware and Sound then click Sound

    Under Recording tab Select your Microphone and see if its working.

    I hope this helps! Please let me know if you have any further concerns.

    Sincerely

    John DeV

    Independent Advisor

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Was this answer helpful?

    0 comments