Hi saurabhkumbhar,
Are you using a modem / router? What is the brand and model?
What are the websites you can't access? Please post a screenshot with the error message.
no internet access but still can surf internet
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Name: Ethernet
Description: Realtek PCIe GbE Family Controller
Physical address (MAC): 48:ba:4e:aa:1b:fe
Status: Not operational
Maximum transmission unit: 1500
IPv4 address: 169.254.9.79/16
IPv6 address: fe80::dd53:f881:d264:94f%18/64
DNS servers: 120.138.98.18, 120.138.96.18
Connectivity (IPv4/IPv6): Disconnected
Name: Local Area Connection* 9
Description: Microsoft Wi-Fi Direct Virtual Adapter
Physical address (MAC): d6:6a:6a:30:41:c5
Status: Not operational
Maximum transmission unit: 1500
IPv4 address: 169.254.221.39/16
IPv6 address: fe80::34bf:ebfd:4b71:dd27%15/64
DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
Connectivity (IPv4/IPv6): Disconnected
Name: Local Area Connection* 10
Description: Microsoft Wi-Fi Direct Virtual Adapter #2
Physical address (MAC): d4:6a:6a:30:41:c5
Status: Not operational
Maximum transmission unit: 1500
IPv4 address: 169.254.246.218/16
IPv6 address: fe80::6877:964f:1394:f6da%10/64
DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
Connectivity (IPv4/IPv6): Disconnected
Name: Wi-Fi
Description: Realtek RTL8723DE 802.11b/g/n PCIe Adapter
Physical address (MAC): d4:6a:6a:30:41:c5
Status: Operational
Maximum transmission unit: 1500
IPv4 address: 192.168.1.102/24
IPv6 address: fe80::2895:eed7:4508:6ed2%16/64
Default gateway: 192.168.1.1
DNS servers: 120.138.98.18, 120.138.96.18
Connectivity (IPv4/IPv6): Disconnected
Name: Bluetooth Network Connection
Description: Bluetooth Device (Personal Area Network)
Physical address (MAC): d4:6a:6a:30:41:c6
Status: Not operational
Maximum transmission unit: 1500
IPv4 address: 169.254.219.118/16
IPv6 address: fe80::49bb:f20f:952b:db76%13/64
DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
Connectivity (IPv4/IPv6): Disconnected
CAN ANYONE HELP I LITERALLY DID ALL THINGS LIKE (CMD COMMANDS TO RESET )but still wont get the output
Windows for home | Windows 10 | Internet and connectivity
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
3 answers
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Anonymous
2020-04-07T15:33:11+00:00 -
Anonymous
2020-04-07T12:07:34+00:00 We were unable to detect your networking issue, however we can reset your computer's network configuration for you as a possible resolution. This will remove any virtual adapters you have installed and will reset all network settings to their default values. Your machine will reboot after this action, please save any open files before continuing.
DID BUT STILL THE SAME ISSUE
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Anonymous
2020-04-07T08:52:18+00:00 Hello,
Please run Network Adapter troubleshooter from Settings app > Update & security > Troubleshoot. Let us know what it reports back.
Regards.