Microsoft Family reports in French instead of Dutch (Belgium)

This is all based on assumptions, while the settings are available already.

The setting "language" makes clear which language I prefer.

Unfortunately all mails received are in French.

So now I'm wondering if Microsoft Family is available in Dutch.

Is French automatically chosen because there's no Dutch mail, despite having a Dutch user interface in Microsoft Family?

If so, Microsoft can't use language as a general setting in the interface. Instead it should have a specific setting for the communication language.

But... I doubt there's no Dutch mail. Most likely I'll tell them I'm living in the Netherlands to get things resolved. Hopefully I'm not breaking some rules when doing that.

My keyboard will need special attention too. In Flanders we're using AZERTY, while QWERTY is common in the Netherlands...

This is an age old problem that doesn't get solved.

Every "regional" setting (language, keyboard, date and time format, number format, currency, ...) should be an individual setting, even if a help was offered by setting default values based on a country and language.

Every program, application, applet and app should use the relevant individual settings. It is obvious that this is not the case : very often the programs don't look at the relevant setting but only at the country and infer the individual setting from that.

In my case the MS Store is in Dutch, while my OS and language settings are set to EN-UK, localisation is off (but my IP can be help localising me in Brussels), if not English let it be French. MS is serving French to Dutch speaking computer users and Dutch to those who would prefer French.

While the whole world is getting more and more multilingual software is still conceived for monolingual use. Microsoft, like most of other software companies, doesn't understand multilingual regions and people. They can't conceive that one would want software in English even if not living in an English speaking country.

The region the computer is in does not imply a language, it is possible that it does in in most cases (whowever I suspect that many people in Asia for instance do use the English language for their software and their preferred language for their data.)

But the problem goes deeper : a lot of programs (whatever the OS) look at the country of the users settings and not at the individual setting that applies to the data displayed. Once again most of the people are happy with setting the regional settings based on the region. But appart from the fact that some of the particulars in those settings are imaginative (not based on rules or usage in the country), one might wish to use other settings.

Even worse : some "country" settings are invented by the software companies and others are plainly wrong.