WIndows Store/Windows Update and SFC

Hello again,

I have just found something that may explain the problem. I had a look at the Event Viewer and found an error that always occurs on "Microsoft GameInput", which is very probably used by Flight Simulator.

See attached image:

If you can't read the error message, here it is:

Faulting application name: gameinputsvc.exe, version: 0.1911.19041.1124, time stamp: 0x36e91501

Faulting module name: gameinput.dll, version: 0.1911.19041.1124, time stamp: 0xb51f2cb2

Exception code: 0xc0000005

Fault offset: 0x0000000000007e0b

Faulting process id: 0x7268

Faulting application start time: 0x01d61c6d3bc17f01

Faulting application path: C:\Program Files (x86)\Microsoft GameInput\x64\gameinputsvc.exe

Faulting module path: c:\windows\system32\gameinput.

I checked the validity of the "c:\windows\system32\gameinput.dll" and "C:\Program Files (x86)\Microsoft GameInput\x64\gameinputsvc.exe" files.

Do you have any idea to explain this fault? It might be the key of the problem.

Thanks,

Eric

Hi EricMarciano,

My name is Lee and I'm sorry for the inconvenience.

Regarding the corrupt file issue, try to run this command instead in Command Prompt (Admin): DISM /Online /Cleanup-Image /RestoreHealth

If the app download from Microsoft Store app is still having an error, please try the following steps one at a time and then try to download each step:

→ Run Windows Store App troubleshooter

• Go to Settings > Update & Security > Troubleshoot > Windows Store Apps > Run the troubleshooter

→ Run Windows Update Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot > Select Windows Update > Click Run the Troubleshooter

→ Delete Windows Update Download History:

• Go to: C:\Windows\SoftwareDistribution\Download

• delete all files

→ Restart all Windows Update related services:

• Open Command Prompt (Admin) and type the following command one at a time and hit enter:

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 Catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

→ Reset Windows Store: Command Prompt Script

• Using Cortana, type CMD, right click the Command Prompt App and select Run as Administrator / You may also Right Click the Windows logo at the bottom left and select Command Prompt (Admin) if available

• Type this command and hit enter: wsreset.exe

→ Reset Windows Store: Settings

• Go to Settings > Apps > Apps & features > Select "Microsoft Store" App > Click Advance Options > Click the button "Reset"

→ Re-Intall Microsoft Store App: PowerShell Script

• Open PowerShell (Admin), copy and paste the command below and hit enter: Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

→ Start / Restart wuauserv & bits:

• Press Windows Key + R

• Type services.msc

• Locate the Windows Update and Background Intelligent Transfer Service services

• If the status is Stopped, click Start. If the status is Running, click Restart

→ Replace Windows Update Registry Key

• Go to: https://1drv.ms/u/s!ArvVxah_YviElROpYcWFTSbD8ob...

• Click download (look at the upper left)

• Install the wuauserv.reg file and click OK to accept

• Restart the system

• After the restart, check back the Services app and locate the "Windows Update" service, kindly Start it it not running.

If my suggestion did not solve the issue, please reply back so we can try other step.

Kind Regards,

< / L e e >

I did everything you suggested. Before doing this, I even did the latest update that was pending.

Sorry to say it still doesn't work.

I would be happy if you can give me other things to try for fixing this issue.

Thank you.

I see two possibilities, (1) it is a false positive error just like what happen before when the system file checker had a bug and it produces false positive errors and (2) it is possible that there is a program or a driver causes the error that's why it happens every after restart. The command "DISM /Online /Cleanup-Image /RestoreHealth" could help figure this out because that command will restore corrupted system files.

Thanks for you r quick reply, I will try all this.

In the meantime, I just wanted to tell you what I noticed: if I run SFC, it finds and repairs files and if I run it again, it is OK, it finds no corrupt file. But if I restart the PC and run it again, it finds corrupt files again.

How can a restart cause file corruption?

Eric