Burn a Disc: How do you want to use this disc? Like a USB flash drive or With a CD/DVD player?

Hi Echo,

This is Wil, one of the independent advisor, <removed> and a fellow Windows 10 user like you. I understand your concern about options when burning a disc.

Like a USB flash drive means that you will be able to save, edit and delete the file on the disc anytime like a flash drive. This would only work if you are using a rewriteable disc (DVD-RW or CD-RW).

With a CD/DVD player means that files can't be edited or removed on the discs after burning. This would only work if you are using a normal disc (DVD-R or CD-R).

I hope my suggestions help you. If you need further assistance please do reply back and I will respond as quickly as possible. Have a nice day.

Thanks,

Wilfred P.

Independent Advisor

You're right.  Customers do expect to get an exact answer to a question.  We do not expect to be referred to a general support page and have to start from square one.  Especially since the question was specifically worded to address the issue at hand ("Which one should I choose").  If I go to the general support page and am able to eventually find an answer (which I couldn't), why isn't the link to that answer provided from the point of "Which one should I choose?"  That would be, like, programming, which, coincidentally, is what Microsoft does for a living, isn't it?  The writers of the program anticipated a question, but for some reason (Money?  Time?  Didn't care?) did not conveniently provide the answer.

I object to the idea that the link to a general support page is "not just for your current concern but for your future concerns".  Evidently Microsoft is trying to "train" their customers to the fact that Microsoft is no longer providing context sensitive, professional, support.

I have been using Microsoft Word since Version 1.0 and DOS, and the help provided then was much better than what is provided now.  In general terms, that is called Customer Service.

"Like a USB flash drive" means that each file is burned individually, so you will have to open each file individually. 

"With a CD/DVD player" means that you can put the disc in the player, press 'play' and it plays through the disc, like a commercial music CD.

Wilfred-

Thank you for taking the time to respond.  Unfortunately, you missed my question.  I did not ask the difference between USB flash drive and CD/DVD player.  I questioned that Microsoft presented the question "Which one should I choose?" then provided no answer to the question.

I would have expected an answer such as yours after clicking the link.  Instead, the link connected my to the general help screen, where I was (unsuccessfully) on my own.

Here is my question:

Am I foolish to expect that the link would lead me to the answer to a question that Windows 10 itself asked?

I wasted 15 minutes trying to search for an answer, with no luck.

Does Windows/Microsoft provide no support or service at all, even for their own questions?

Look, my friend, it's not my role to convince you. You believe whatever you like. No hard feelings here.