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USB3.0 ports not working - Windows 10- 64 bit(1909)

Anonymous
2020-04-27T17:37:59+00:00

Hi all,

My USB 3.0 ports in my laptop are not working but my only USB 2.0 is working.

I have this issue for more than a year and I suspect it is due to Windows 10 update from Windows 7.

I tried a lot to fix this issue from online forums (including this forum) before and even now but still I dont have a solution.

I believe its due to driver issue. Now, I don't see any "Intel USB3.0 eXtensible host Controller" under Universal Serial bus controllers in Device Manager.

I tried to install the USB3.0 host controller driver from Dell website and still I have the same issue.  Even the compatibility mode supports till Windows 8 only and not Windows 10. In Intel site, I don't see any driver for my chipset. I believe Intel removed the driver for this chipset now as I see broken links.

Also, I am using the updated BIOS (2012 dated) from dell and the chipset driver.

Below are the information of my system.

Model : Dell Inspiron 14z (N411z) laptop

OS - Windows 10 version 1909 (64 bit)

Processor : Mobile Intel Core i5 2430M (Sand Bridge) - 2nd generation

Chipset : Intel 6 series C200 series

Bios : A06 (from Dell)

Any guidance is highly appreciated.

Thanks in advance.

Windows for home | Windows 10 | Devices and drivers

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  1. Virginia M 40,825 Reputation points Independent Advisor
    2020-04-30T10:40:08+00:00

    Yes, however I cannot find any Intel drivers for it.

    Had the USB 3 ports appeared under device manager then we could’ve tried another solution.

    Do you know what the unknown device is under ‘other’s in your screenshot?

    I’ll keep checking.

    3 people found this answer helpful.
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  2. Virginia M 40,825 Reputation points Independent Advisor
    2020-04-27T18:34:40+00:00

    Then it may be that the ports/PC isn’t compatible with Windows 10.

    Have you right clicked on the unknown device & chosen to update the drivers?

    I’ll keep checking for a solution.

    3 people found this answer helpful.
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  3. Virginia M 40,825 Reputation points Independent Advisor
    2020-04-30T09:47:55+00:00

    Do USB 2 devices work in the USB 3 ports or is nothing at all working in them?

    I wonder if the USB3 port module has failed especially as you’ve downloaded the driver from Dell.

    2 people found this answer helpful.
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  4. Anonymous
    2020-04-29T20:44:45+00:00

    Thanks a lot for looking out and getting back to me asap. I apologize for my delayed response.

    As you have suggested, when I tried to install

    "Intel USB 3.0 eXtensible Host Controller Driver 5.0.3.42" from the link,

    I get the below error.

    FYI, I ran this setup in compatibility mode but it supports till Windows 8 only and not Windows 10!

    Moreover your link mentions "Intel 200 Series Chipset Family + Skylake CPU Platform"

    but my PC is of **"Intel 6 series/C200 series Chipset family - (Sandy Bridge CPU) - 2nd generation Intel Core processor".**I believe this may also be an issue.

    Also, I tried to install "Intel USB 3.0 Driver 4.0.0.36/1.0.10.255" from the same website**(https://www.majorgeeks.com/files/details/intel_usb_3_driver.html)** as it meets my system requirements (2nd generation Core processor), but unfortunately it is a broken link from Intel!

    Not sure what else to do.

    2 people found this answer helpful.
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  5. Virginia M 40,825 Reputation points Independent Advisor
    2020-04-27T20:39:28+00:00

    I can only find: https://www.majorgeeks.com/files/details/intel_...

    If this doesn’t work or is not compatible then please let me know.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

    Please do not download any repair tool which may be offered by this site other than the ones I mention/recommend.

    Thoroughly research any product which is mentioned here before you decide to download and install it.

    2 people found this answer helpful.
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