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Webcam disconnected

Anonymous
2020-04-08T16:53:29+00:00

Hi,

My integrated webcam appears to be "disconnected".

The device manager lists it under "hidden devices" : USB2.0 1.3M UVC WebCam. The icon is light gray (not active).

Under device "properties" the status says The **HW device is currently not connected to the PC (code 45). To correct this problem, reconnect the HW device to the computer.**It is not just a driver issue, which is up to date.

How can I reconnect my webcam ?

Thanks in advance for any help.

Windows for home | Windows 10 | Devices and drivers

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  1. Ferdinand Nanalig 28,855 Reputation points Independent Advisor
    2020-04-08T17:01:44+00:00

    Hi there Pierrevanraemdonck, I will be your Independent Advisor for today, I hope we can both resolve your problem.

    May I know the brand and model of your laptop to better help you with this? Thanks!

    1 person found this answer helpful.
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  2. Ferdinand Nanalig 28,855 Reputation points Independent Advisor
    2020-04-08T18:06:12+00:00

    I cannot find any driver for this model online.

    What i can suggest is try to run a system Restore.

    This option takes your PC back to an earlier point in time, called a system restore point. Restore points are generated when you install a new app or driver, and when you create a restore point manually. Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made.

    In the search box on the taskbar, type control panel, and then choose it from the list of results

    In the Control Panel search box, type recovery.

    Select Recovery > Open System Restore.

    In the Restore system files and setting box, select Next.

    Select the restore point that you want to use in the list of results, and then select Scan for affected programs.

    Notes

    If you don’t see the restore point that you want to use, select the Show more restore points check box to see more restore points.

    If you’re not seeing any restore points, it might be because system protection isn’t turned on. Here’s how to check:

    In the search box on the taskbar, type control panel, and then choose it from the list of results.

    In the Control Panel search box, type recovery.

    Select Recovery > Configure System Restore > Configure and see if the Turn on system protection option is selected.

    If the Turn on system protection option is not selected, system protection isn’t turned on and there aren't any restore points. In this scenario, you won't be able to recovery your PC using a system restore point and will need to use one of the other recovery options listed on this page.

    If the Turn on system protection option is selected, continue with step 6.

    You'll see a list of items that will be deleted if you remove this restore point. If you're OK with the deletions, select Close> Next > Finish.

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  3. Anonymous
    2020-04-08T18:05:00+00:00

    Nothing like that unfortualtely

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  4. Ferdinand Nanalig 28,855 Reputation points Independent Advisor
    2020-04-08T17:16:45+00:00

    No need thanks.

    See if you have any Camera switch that you can toggle at the side of your laptop.

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  5. Anonymous
    2020-04-08T17:10:46+00:00

    Hi, Ferdinand

    Thanks for your reply.

    My laptop is an ASUS N71V. Do you need also the serial number ?

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