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When opening an old photos, some are filled mostly with solid colour

Anonymous
2020-04-24T01:42:48+00:00

I am looking through some old photos I have from my old Win XP machine, and when I open some of them they are filled with solid colour from half way to nearly all the way as shown in the picture below. When I first retrieved them from the XP machine they all opened fine and without any issue. From the folder where the photo is stored if I click "View medium sized icons" I can view the whole photo, but when I move it to "View large icons" or "View Extra large icons" the solid colour that fills the majority of a photo appears.

This is what I see when i open the photo:

This is what I see in the folder where it is stored (screenshot hence the bad quality and low resolution):

I hope someone can help me resolve this as the photos have a lot of sentimental value to me.

Thanks for the help it means a lot.

Windows for home | Windows 10 | Files, folders, and storage

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  1. Anonymous
    2020-04-24T02:14:07+00:00

    Hi DanScott03,

    I'm Paul, a fellow customer like you & an Independent Advisor. I'm sorry to hear you're experiencing this issue. Unfortunately, this issue is happening because your photo files are corrupted.

    However, if you're able to follow the steps below, then we may be able to recover them.

    1. Kindly download or copy the files again from the old drive & ensure it's not interrupted. If you have a back-up setup, you may also restore it from there.
    2. Let's try to repair any possible corrupted system files by pressing CTRL+SHIFT+ESC keys together >click File menu > click "Run new task" > type cmd & tick the checkbox "Create this task with administrative privileges" > click OK > type the command below. Once done, reboot your PC.

    SFC /scannow

    1. Open your image file in Microsoft Paint by right-clicking on the file > select "Open With" > select Paint. If the image is all good, then save it to overwrite the existing file, otherwise, close Microsoft Paint & skip to the next image file. Repeat until all files are done.
    2. For the remaining image files, you may try uploading them to this 3rd party website below to repair.

    https://online.officerecovery.com/pixrecovery/

    (Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.)

    1. If you're hesitant to upload the photos, you may also try downloading & using these 3rd party tools below.

    https://www.stellarinfo.com/photo-repair-softwa...

    https://www.easeus.com/resource/photo-recovery.htm

    (Note: These are non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.)

    I hope this helps. Let me know how you go. Thank you!

    Sincerely,

    Paul A.

    Independent Advisor

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