Generic Camera Driver for Windows 10

I resolved this problem by returning the unit to the store and buying another model/brand.

Hello SteveBurnett5,

Thank you for updating me that information. What is the samsung model of your laptop?

Please try in Device Manager, Under View select Show hidden devices

Check if any camera related adapter appeared then try to right click and update

If doesn't work, In Device Manager Select your Computer Name

Under Action, Add legacy hardware then Click next

Install the hardware that I manually select from a list

Select Imaging devices

If Kyocera is present select it then click the first model the right \

Click Next until Finish then Restart.

or

Perform a system restore to an earlier date

Open Start.

Search for Create a restore point, and click the top result to open the System Properties experience.

Click the System Restore button.

Click the Next button.

Select the restore point that you want to use on your computer.

Click Next then Finish

If the camera started to work after system restore try to Pause the update for the meantime.

https://support.microsoft.com/en-us/help/402823...

I hope this helps! Please let me know if you have any further concerns.

Sincerely

John DeV

Independent Advisor

I'm having the exact same problem and have tried seemingly every possible solution, but nothing has worked.  When in device manager, after selecting my camera, it wont allow me to update it. I get the message saying that the best drivers are already installed, yet my camera still isn't usable. I'm beginning to get nervous as I will need to use my camera for zoom meetings once school starts. Help! :(

Thanks John.  I have this problem too!  

The challenge is: Samsung doesn't offer their driver files.  Instead, they have an app, called Samsung Update - that will look for update files for devices.  BUT!  If you are missing your camera device (as mine has gone missing), then you can't pull the update. 

I am trying to get Samsung to send a file to use but they are reticent.  I may try a 'basic' driver of some sort, just to rebuild the device.

Hello SteveBurnett5,

Thank you for updating me that information. What is the samsung model of your laptop?

Please try in Device Manager, Under View select Show hidden devices

Check if any camera related adapter appeared then try to right click and update

If doesn't work, In Device Manager Select your Computer Name

Under Action, Add legacy hardware then Click next

Install the hardware that I manually select from a list

Select Imaging devices

If Kyocera is present select it then click the first model the right \

Click Next until Finish then Restart.

or

Perform a system restore to an earlier date

Open Start.

Search for Create a restore point, and click the top result to open the System Properties experience.

Click the System Restore button.

Click the Next button.

Select the restore point that you want to use on your computer.

Click Next then Finish

If the camera started to work after system restore try to Pause the update for the meantime.

https://support.microsoft.com/en-us/help/402823...

I hope this helps! Please let me know if you have any further concerns.

Sincerely

John DeV

Independent Advisor

The model is NP300E5A - A01DX.

I am trying the above underlined but did not find Kyocera but have installed one called ''remote desktop camera devices' but when I click on that it shows remote desktop device with a yellow triangle with a '!' in the middle.

I have clicked on it and it has come up with the following message: ''This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}

The requested operation was unsuccessful.''