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Links not active

Anonymous
2020-04-13T01:24:24+00:00

When I copy and paste a link to Zoom chat, it is not active. A similar thing occurs when I copy and paste a link in email. This started happening I think after an automatic computer update. Before that, I was able to insert a live link. When I attempt the same thing on my home computer, the links work just fine. When I have my work computer at home, it still does not allow a live link. Any help would be appreciated. I know it seems a small thing, but my young-ish students on all sorts of different devices at home don't all know how to cut and paste and Zoom is tricky for them. A live link just simplifies things.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2020-06-18T14:43:26+00:00

    Hi. I was experiencing this but I managed to find a solution:

    1. Copy and paste the link into the email message you want to send
    2. Place your cursor at the end of the link text
    3. Press spacebar

    I've literally just tried this and it worked.

    Hope that helps.

    10+ people found this answer helpful.
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  2. Anonymous
    2020-04-13T01:41:11+00:00

    Hi Kathy. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator. If you will work with me I will be here to help until the issue is resolved.

    if the URL loses it's hotlink, there should be a way in the text editor to add it back. For example in email there is always a way to highlight text, then from the toolbar choose Insert > Link (in Windows 10 Mail) or a chain link icon (Yahoo) to copy and paste the URL text into so it becomes a hotlink. Zoom should work similarly.

    10+ people found this answer helpful.
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  3. Anonymous
    2020-04-13T01:25:50+00:00

    When you copy and paste a link, it's important to copy and paste the actual link along with the text.

    Here's an example: If I paste just the text:

    https://www.microsoft.com

    that link is not click-able because there's no actual link, it's just text. But if I remember to include the link:

    https://www.microsoft.com

    then the link is click-able.

    7 people found this answer helpful.
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  4. Anonymous
    2020-05-02T04:15:00+00:00

    I have had the exact same problem. One week in a meeting I shared a link and it was live, the next week not live. I use a mac. So after reading through your thread I am inclined to think its something zoom changed. 

    I would love to know if you find a fix as I too cant find much info.

    4 people found this answer helpful.
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  5. Anonymous
    2020-08-26T13:27:30+00:00

    I have since resolved this issue (i think, it hasnt reoccurred, classes start tonight so we will see!)...

    The issue was with the hyperlink. 

    Once you copy and past the invite information, you need to paste it into a word document and click the cursor to the end of the website link and press space bar to properly hyperlink it.  This has corrected any issues. For whatever reason it doesnt hyper link automatically and often the first use of the invite information copy and pasted works but then continuing to copy and paste the link only (for example, I would copy and paste my class link onto a post it on my computer for easy access each week for different events or onto a handout for students to "save for later" and have easy access) doesn't allow the link to work unless the hyper link is done correctly.

    3 people found this answer helpful.
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