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Windows explorer freezes whenever an image file is selected.

Anonymous
2020-04-07T23:48:14+00:00

Windows explorer freezes up every time I highlight an image file (jpeg, gif, png, etc)

just clicking on an image file or using the arrow keys to go to an image file causes the freeze.

Otherwise, explorer seems to be working fine. I can go to other folders, click on and open other file types with no issues.

I can click and cursor over and open image files on the desktop with no issues.

I can use Photos to view all of the image files with no issues.

I have tried disabling all non Microsoft startup programs, setting explorer to launch in a separate process, and restoring to an earlier restore point before this was a problem.

I just tried installing and using Explorer++ to see if it has the same issue as Windows Explorer and it does not seem to.

Here is an error log from the latest freeze:

Source

Windows Explorer

Summary

Stopped responding and was closed

Date

‎4/‎7/‎2020 5:14 PM

Status

Report sent

Description

A problem caused this program to stop interacting with Windows.

Faulting Application Path:    C:\Windows\explorer.exe

Problem signature

Problem Event Name:    AppHangB1

Application Name:    explorer.exe

Application Version:    10.0.18362.449

Application Timestamp:    d3046e6b

Hang Signature:    5b17

Hang Type:    134217728

OS Version:    10.0.18362.2.0.0.768.101

Locale ID:    1033

Additional Hang Signature 1:    5b172440225f46e24510c17941fb0da5

Additional Hang Signature 2:    d187

Additional Hang Signature 3:    d187b92a5473bea19f4374f63335f1ea

Additional Hang Signature 4:    5b17

Additional Hang Signature 5:    5b172440225f46e24510c17941fb0da5

Additional Hang Signature 6:    d187

Additional Hang Signature 7:    d187b92a5473bea19f4374f63335f1ea

Extra information about the problem

Bucket ID:    c517f4afd336031ab3c9fd4f796c4f25 (1425949274820857637)

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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3 answers

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  1. Anonymous
    2020-04-08T02:00:37+00:00

    I had already done that, sorry I didn't mention it. Found and corrected some errors but no effect on the freezing.

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  2. Anonymous
    2020-04-08T02:03:15+00:00

    I recommend you to completely repair Windows before you have to make a copy of your personal files

    Microsoft Official Website to download and create Windows 10:

    https://www.microsoft.com/en-us/software-downlo...

    See here the correct way to recover your files when repairing Windows:

    https://www.backup-utility.com/windows-10/reins...

    https://www.intowindows.com/repair-windows-10-i...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  3. Anonymous
    2020-04-07T23:54:42+00:00

    Hi, MattTing

    My name is Evelyn and I am an Independent Advisor. I would be happy to help you today.

    I recommend using SFC

    Press the Start key and type the word CMD, right click on the command prompt and select Run as administrator, enter the following commands one by one followed by the Enter key:

    •- DISM.exe /Online /Cleanup-image /Scanhealth

    •- DISM.exe /Online /Cleanup-image /Restorehealth

    •- DISM.exe /online /cleanup-image /startcomponentcleanup

    •- sfc /scannow

    https://support.microsoft.com/en-us/help/929833...

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