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Windows 10 version 1903 and AMD Athlon II X4 640

Anonymous
2020-04-26T21:07:38+00:00

Dear,

I fail to update our Windows 10 version 1903. Processor is an AMD Athlon II X4 640.

Tried to update and install version 1909.

But it fails with the same message "We couldn't install some updates because the PC was turned off." although the PC was never turned off.

Could you please let me know what I have to do?

I know that my desktop is old, but it is still doing what I need including photoshop etc …

Hope you can help.

Best regards,

Raoul DANIELS ******@telenet.be

Molenveldlaan 11, 3010 Kessel-lo (Belgium)

+32 473.83.60.94

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2020-04-28T17:26:55+00:00

    Hi Raoul,

    Thanks for the update. Here is a reference link for that error code: https://support.microsoft.com/en-ph/help/10587/...

    Error code: 0xC1900101 - 0x30018

    Try to follow the recommended steps to isolate the problem.

    Sincerely,

    Lee

    2 people found this answer helpful.
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  2. Anonymous
    2020-04-28T12:09:06+00:00

    Thank you for trying my suggestions. Since the issue still persist, my next advise is for you to perform system recovery options such as Reset, System restore, in-place upgrade or a complete Windows 10 operating system re-installation:

    • Reset: https://www.youtube.com/watch?v=zDxV2gium5Y

    • System Restore: https://www.youtube.com/watch?v=8tgodWHzApo

    • In-place upgrade: https://www.youtube.com/watch?v=l06XupVqH74&amp...

    • OS Clean installation: https://youtu.be/aJCkI14Lcd4

    Note: This reply contains YouTube Links. The video provides accurate and safe information. Watch out for ads that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  3. Anonymous
    2020-04-27T07:29:38+00:00

    Alright thank you for the confirmation. Please try the following then:

    → Run System File Checker and DISM command in Command Prompt:

    • Press Windows + X and select Command Prompt (Admin)

    • Type this and enter: sfc /scannow

    • Type this and enter:DISM /Online /Cleanup-Image /RestoreHealth

    → Run Windows Update Troubleshooter:

    • Go to Settings > Update & Security > Troubleshoot > Select Windows Update > Click Run the Troubleshooter

    → Delete Windows Update Download History:

    • Go to: C:\Windows\SoftwareDistribution\Download

    • delete all files

    → Restart all Windows Update related services:

    • Open Command Prompt (Admin) and type the following command one at a time and hit enter:

    net stop wuauserv

    net stop cryptSvc

    net stop bits

    net stop msiserver

    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

    ren C:\Windows\System32\catroot2 Catroot2.old

    net start wuauserv

    net start cryptSvc

    net start bits

    net start msiserver

    → Download Windows Update again either by Settings or Manually.

    Kind Regards,

    Lee

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  4. Anonymous
    2020-04-27T05:50:18+00:00

    Hi RaoulDaniels,

    My name is Lee and I'm sorry for the inconvenience.

    Try to do Windows Update first, this time do it manually to prevent the same error to happen:

    • Go to https://www.microsoft.com/en-us/software-downlo...

    • Click Update now and download the Windows Update Assistant

    • Run the Windows Update Assistant and allow the app to analyze your Current Windows Update version

    • The App will download the latest Windows Update and with your permission, allow the app to install the updates

    • Once done, your PC will reboot multiple times

    After the successful Windows Update, go to Settings > Update & Security > Windows Update > check for updates to install minor security updates for v. 1909.

    If my suggestion did not solve the issue, please reply back so we can try other step.

    Kind Regards,

    < / L e e >

    Dear,

    Thank you for your help.

    Unfortunately, it failed too.

    It starts to install, but reaching +/- of its completion, it warns that some of the objects could not be installed. So it resumes by the reinstallation of the previous version.

    It concerns Windows Home 10.0.17134 build 17134.

    Best regards,

    Raoul Daniels

    Molenveldlaan 11, 3010 Kessel-lo, Belgium

    Mobile : 0032 473.83.60.94

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  5. Anonymous
    2020-04-26T21:20:02+00:00

    Hi RaoulDaniels,

    My name is Lee and I'm sorry for the inconvenience.

    Try to do Windows Update first, this time do it manually to prevent the same error to happen:

    • Go to https://www.microsoft.com/en-us/software-downlo...

    • Click Update now and download the Windows Update Assistant

    • Run the Windows Update Assistant and allow the app to analyze your Current Windows Update version

    • The App will download the latest Windows Update and with your permission, allow the app to install the updates

    • Once done, your PC will reboot multiple times

    After the successful Windows Update, go to Settings > Update & Security > Windows Update > check for updates to install minor security updates for v. 1909.

    If my suggestion did not solve the issue, please reply back so we can try other step.

    Kind Regards,

    < / L e e >

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