Thank you for this information.
Now what you may do next is to follow the steps:
- Press the Windows key + R
- Type this command on the Run window
WinWord /safe
Note: There is space between WinWord and /
Kindly check if it's working with a blue highlight. If it then follows the next step:
- Press Start and type CMD, right-click on the CMD, and select run in the admin.
Type this or copy and right-click paste.
ren %userprofile%\AppData\Roaming\Microsoft\Templates\Normal.dotm OldNormal.dotm
Let me know if this helps.
Regards,