Hi Nicole,
My name is Jocelyn, an independent advisor happy to help.
The 500 Internal Server Error is a "server-side" error, which means this is not a problem with your PC or with your Internet connection but this is a problem with the web site's server.
Can you access this website before?
Did you check if you can access this website from a different browser?
Can you check if you can access this website from a different device such as your phone or another PC?
You can try clearing your browser cache.
Please refer the steps from the link below:
https://support.microsoft.com/en-ph/help/10607/...
You can also try the suggestions provided in the given article below:
https://www.lifewire.com/500-internal-server-er...
Let us know how it turns out.
Best,
Jocelyn
Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.