Share via

Wi-Fi Extremely Slow When Computer is Unplugged

Anonymous
2020-05-06T22:36:22+00:00

Hello everyone, I have a very interesting and weird issue. When my pc is plugged in, I get excellent download speeds and a great connection. However, when I unplug the computer, I can't even load web pages. The connection still says it is very good. Here's my system info: OS Name Microsoft Windows 10 Home

Version 10.0.18363 Build 18363

System Model: Asus TUF Gaming FX505DT 

Processor: AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx, 2100 Mhz, 4 Core(s), 8 Logical Processor(s)

SMBIOS Version: 3.2

Here are the steps I have already taken to try to fix the issue: 

  1. Updated Drivers 
  2. Updated Windows
  3. Used System restore to a time it used to work correctly (4 days ago)
  4. Adjusted Wireless Driver settings so that the PC cannot turn it off to save power
  5. Adjusted the power plan settings - Wireless adapter is set to "maximum performance" on battery and plugged in on all power settings.
  6. I have only used High Performance. 
  7. Reset BIOS to default

Odd things that happen:

When there is a background connection, the wifi seems to work extremely well while unplugged. For example, with while using TeamViewer for remote support, my speeds were excellent even while on Battery. 

Thank you so much to anyone who can help solve this mystery. It truly has me confused and customer service for Asus could not seem to figure it out either. Thanks again for your time!

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

10 answers

Sort by: Most helpful
  1. Anonymous
    2020-05-08T14:51:40+00:00

    Hello everyone, thanks for the help! Here's what finally fixed it incase anyone else has a similar issue. I went through the troubleshoot part of the settings and ran the troubleshooter for every item. On the battery power, it reset what the computer did while unplugged and this fixed the issue. Such a simple fix to such a weird problem. Thanks to everyone who helped both here and on other forums, but I am relieved that this finally solved the issue!

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2020-05-07T02:30:24+00:00

    Hello again Greg, unfortunately that did not work either. What are the next steps to solving this issue? Thanks for your time!

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2020-05-07T01:32:04+00:00

    I'm eager to hear what results. Keep me posted.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2020-05-07T01:29:02+00:00

    Hello Greg, thanks for all of the great info and the help! I have spent the last few hours working through this steps you wrote down in your post. I am sorry to say that nothing has worked thus far. I am currently on the last thing you suggested - the repair install. I hope this will finally solve the issue. I will keep you updated. Thanks again!

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2020-05-06T22:48:52+00:00

    Hi FD. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator. If you will work with me I will be here to help until the issue is resolved.

    I'll give you everything that works to fix Wifi so that at least something will work. Even if you've already tried a step please try or check it again in sequence. If you need any assistance I'll be standing by here to help:

    Update your network adapter drivers from the PC maker's Support Downloads web page using the full model number, HP Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

    If you have the latest network driver then try on it's Driver tab also to Roll Back, or Uninstall and then restart PC to reinstall the driver. Try also all older drivers from Update Driver > Browse > Let Me Pick list working backwards.

    Go to Device Manager > Network Adapters, select Wifi adapter, then Power Management tab, clear the check box to "Allow the computer to turn off the device to save energy." Then on the Advanced tab disable any energy-saving options.

    If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool explained here:

    https://www.howtogeek.com/223864/how-to-uninsta...

    You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them.

    If this was caused by Version update then you can roll it back in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool.

    For Wifi won't connect issues after Version 1903:

    https://windows101tricks.com/fix-wifi-keeps-dis...

    https://www.techrepublic.com/article/wi-fi-and-...

    https://pureinfotech.com/fix-wifi-problems-wind...

    Enable IPv6 in the network adapter settings:

    https://www.tenforums.com/tutorials/90033-enabl...

    Run the fixit from https://support.microsoft.com/help/929852 (Re-enable IPv6 on all nontunnel interfaces) and reboot.

    Right click the network icon in System Tray at bottom right end of task bar to Troubleshoot Problems.

    Try all of these steps:

    Fix network connection issues in Windows - Windows Help

    https://www.kapilarya.com/how-to-reset-network-...

    Go to Settings > Network & Internet > WIfi > Manage Known Networks, highlight and remove the network having problems, restart PC to see if it shows up again.

    Try plugging in by ethernet cable to the router to compare, then plug the ethernet cable into the modem (if separate) to see if this might be an issue with the router.

    Try powering off modem, router and PC and then restarting in that order with 1 minute in between each. You may need to reset your router or even optimize it following these steps:

    https://www.lifewire.com/resetting-a-home-netwo...

    https://www.pcmag.com/article/258865/how-to-set...

    Your router manual is always available from the manufacturer's website for your exact model.

    You also are entitled to Support from your internet provider to get online on all devices. This is always included in the monthly bill. If your router is less than a year old they will also Support getting it connected and optimized.

    Another option is you could replace the wireless adapter with an inexpensive USB nano adapter like this one:

    https://www.amazon.com/OURLiNK-600Mbps-Wireless...

    If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version. http://windows.microsoft.com/en-us/windows-10/m...

    I hope this helps. Feel free to ask back any questions and keep me posted. If you will wait to choose if I resolved your problem, I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

    Was this answer helpful?

    0 comments No comments