bluetooth driver missing on windows 10 pro. i need help on how i can install the right bluetooth driver plz

Hi Oscar. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you.g

Go to the HP downloads site here to put in your Serial Number off of the sticker on the PC to get the most specific drivers for your model:

http://support.hp.com/us-en/drivers

I'll give all possible steps for troubleshooting Bluetooth in order of priority, so even if you've tried them please do it over in sequence. Many problems right now are being solved by updating to the latest version of Windows 10 so if you want to skip to that step see the Repair Install at bottom:

1. Try Updating the Bluetooth driver from the PC maker's Support Downloads webpage for your exact model. Install it even if it's the same or newer than the one in Device Manager reached by right clicking the Start button.
2. Right click Start button to access Device Manager, locate Bluetooth device (if necessary from View tab Show Hidden Devices), on Driver tab see if Roll Back is available, if not try Update Driver, first automatically, then Browse, then Let Me Pick to try all previously installed Drivers.

If these fail Uninstall the Driver, restart PC to reinstall. If the BT driver is not there, access the View tab in Device Manager to "Show Hidden Devices."

3. Make sure you're pairing correctly as shown here: https://support.microsoft.com/en-us/help/15290/...
4. See Fixes here which are all working:

https://pureinfotech.com/fix-bluetooth-connecti...

https://support.microsoft.com/en-us/help/14169/...

https://superuser.com/questions/1017867/make-wi...

https://answers.microsoft.com/en-us/windows/for...

https://www.lifewire.com/fix-windows-10-bluetoo...

5. Try the Bluetooth troubleshooter at Settings > Update & Security > Troubleshoot.
6. Try turning off Fast Startup at Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup.

7 If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Update History, then uninstall them from the link there, and immediately check for these again and hide with the Hide Updates tool explained here: https://www.howtogeek.com/223864/how-to-uninsta...

You can also use System Restore from within Windows to get back before the problem began, then check for Updates with the Hide Update tool and hide them: https://www.windowscentral.com/how-use-system-r...

8. If this was caused by a Version Update then for 10 days you can roll it back in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool which is explained more here:

https://www.howtogeek.com/223864/how-to-uninsta....

If that doesn't work you can also Go Back in Repair Mode as shown here:

https://www.tenforums.com/tutorials/2294-advanc...

You can also let the Updates install again as they may not cause the same problem, then if they do use one of the above methods to remove and block them.

8. If you think the BT adapter has failed, you can replace it easily with a USB nano adapter like this one: https://www.amazon.com/ZEXMTE-Bluetooth-Receive...
9. Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

10. If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version 1909 which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m....

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Check if you if by updating Windows will help you restore your missing driver:

https://support.microsoft.com/help/4027667

If that doesn't help, then restart your device and go back to Device Manager. Right-click on Network adapters then select scan for hardware changes. It should automatically detect the Bluetooth driver and reinstall it.

You can also try installing a generic Bluetooth driver. Follow the Fix 2 on this link

https://www.kapilarya.com/bluetooth-missing-in-...

This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.

Hello OscarChanda,

I'm Jin, a fellow Windows 10 user and an independent advisor.

When a driver is currently not available on your device, it's best to always check the manufacturer's website and download the drivers from there.

You can use the link below to download the drivers for your device on the link below:

https://support.hp.com/us-en/drivers/selfservic...

Under Driver-Network, you should see the Bluetooth drivers.

This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.

Kind regards.

hey, i have tried those drivers in that link but its still not showing any bluetooth driver under device manager or in settings.

Hello OscarChanda,

I'm Jin, a fellow Windows 10 user and an independent advisor.

When a driver is currently not available on your device, it's best to always check the manufacturer's website and download the drivers from there.

You can use the link below to download the drivers for your device on the link below:

https://support.hp.com/us-en/drivers/selfservic...

Under Driver-Network, you should see the Bluetooth drivers.

This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.

Kind regards.

Check if you if by updating Windows will help you restore your missing driver:

https://support.microsoft.com/help/4027667

If that doesn't help, then restart your device and go back to Device Manager. Right-click on Network adapters then select scan for hardware changes. It should automatically detect the Bluetooth driver and reinstall it.

You can also try installing a generic Bluetooth driver. Follow the Fix 2 on this link

https://www.kapilarya.com/bluetooth-missing-in-...

This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.

i have tried the first link it hasnt worked out. the second link too. isnt the first step OEM the one that led me to hp software and drivera download?? and then those steps have tried them too but still nothing