Hi S. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator. If you will work with me I will be here to help until the issue is resolved.
Here are all the current fixes for Xbox One Controller connection problems:
https://www.makeuseof.com/tag/how-to-fix-xbox-o...
https://gaming.stackexchange.com/questions/2877...
https://www.lifewire.com/xbox-one-controller-tr...
https://support.xbox.com/en-US/xbox-one/control...
https://www.ifixit.com/Wiki/Xbox_One_Wireless_C...
One of those usually works. If not then contact Xbox Support:
https://support.xbox.com/en-US/contact-us
You can also post in the Xbox forums and ask for an Ambassador who are the MVP's of Xbox:
https://forums.xbox.com/en-US/home
I hope this helps. Feel free to ask back any questions and keep me posted. If you will wait to choose if I solved your problem, I will keep working with you until it's resolved.
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