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Facebook video chat not working on Windows 10

Anonymous
2020-04-06T19:27:44+00:00

Have spent several days attempting to get this video chat working. So far, nothing has helped. Camera and mic work fine using Skype, but not if using Facebook chat.  Whenever I click on the camera icon in Facebook chat I get the following error: 

An Error occured when trying to get access to Microphone:

Access to Media Devices has been denied.

To make a call, you need to turn your microphone on. This will let people hear you during the call.

You can turn this off later. Learn more

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-05-05T16:45:09+00:00

    And just who is this fellow that has not been in touch? Still waiting..........

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  2. Anonymous
    2020-05-07T22:17:35+00:00

    I did what you recommended and it is the same!

    "

    An Error occured when trying to get access to Camera and/or Microphone:

    Hardware Access Error."

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  3. Anonymous
    2020-05-07T22:21:19+00:00

    Hi RonaldMcKelvey,

    Sorry to hear you're experiencing this issue. I'm an Independent Advisor and consumer of Microsoft products just like you. Let me help you with your concern.

    Try to change the privacy settings of Camera and Microphone

    Go to Settings > Privacy > Camera

    Go to Settings > Privacy > Microphone

    On each settings page scroll down, make it sure the Facebook Messenger app is allowed / toggled ON

    no use

    it is frustrating

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  4. Anonymous
    2020-05-06T01:54:26+00:00

    Hopefully they find an answer. I have the same issue. It was working before, I guess before the update or whatever. Was surprising when it stopped. I have the app also and even tried video chatting through facebook.com and still nothing :(

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  5. Anonymous
    2020-04-06T21:21:55+00:00

    Try to reset the Messenger app.

    1. Open Settings.
    2. Go to Apps -> Apps & features.
    3. On the right side, look for Messenger and click it.
    4. The advanced options link will appear. Click it.
    5. On the next page, click on the Reset button to reset Messenger to default settings.

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