Share via

Computer stuck on black screen after preparing for automatic repair

Anonymous
2020-04-07T23:24:29+00:00

Hello. So a couple days ago i had opened my computer as normal but this time it took me to a Hp loading screem that said preparing for automatic repair. So i decided to wait it out a bit. After some time the loading icon was gone amd my screen had turned black. Ever simc then my computer still has not loaded in. İ have a HP windows 10

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

6 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-05-29T09:34:06+00:00

    Why would someone post something that is not applicable? If the computer never reaches a lock screen or sign in screen, how would this magic shift+power button work? I wish there was someone who would respond with a half way thought through answer to this issue. I get a please wait then black screen too. 

    I have a usb ready to boot and recover with but if i can't see the recovery advanced settings reset from usb option. Then someone needs to please tell me how to get to the old school boot menu that XP had? 

    And safe mode doesn't even attempted to start up.

    100+ people found this answer helpful.
    0 comments
  2. Anonymous
    2020-04-09T20:39:27+00:00

    İ wasnt able to do this because my computer wont even take me to the sign in page the screen just goes black after saying preparing automatic repair. Then it starts to make weird sounds.

    20+ people found this answer helpful.
    0 comments
  3. Anonymous
    2020-04-08T22:13:27+00:00

    When i ckicked Ctrl+ Alt+ Delete my computer just reset and continued to show the preparing for automatic repair and got stuck on a black screen forever. İ also tried to spam the f11 button has i turned on my computer and it said please wait. After a while it went back to a black screen and i started to hear weird noises coming from my computer so i just powered it off.

    7 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-04-07T23:28:13+00:00

    Hello!

    I'm your Independent Advisor for today. Let's figure this out and come up with a solution.

    Please press Ctrl + Alt + Del while on the black screen and see if you can open Task Manager. If you can, click File > Run new task and type in "explorer.exe" and click OK. This should open your desktop screen.

    You also can try the steps in the link below if the step above didn't work:

    https://support.microsoft.com/en-us/help/14106/...

    Hope this helps.

    6 people found this answer helpful.
    0 comments
  5. Anonymous
    2020-04-09T00:03:11+00:00

    Alright. Kindly try these steps to start the PC in safe mode with networking:

    1. On the sign in screen, press and hold down Shift and click the Power button > Select Restart. Don't let go of the Shift key until you see "Choose an option".
    2. On the "Choose an option" screen, select Troubleshoot > Advanced Options > Startup Settings
    3. Click Restart.
    4. Press 5 or F5 to boot in safe mode with networking
    5. Sign in to the PC using the password associated to the account.

    This will boot the PC in safe mode with only the basic apps and services running, and with the network device enabled. The device should have a working internet connection in this mode.

    Please tell me if this works and we'll continue troubleshooting in this mode.

    3 people found this answer helpful.
    0 comments