Microsoft Mahjong changed screen layout

I too have voted with my feet, and totally stopped playing the game.

I do revisit it occasionally to see if MS have noticed the complaints and done something about it - sadly, but perhaps true to form, they don't appear to even have noticed.

Thank you for trying, but none of your suggestions worked for me, either. I have reset the app, uninstalled and reinstalled it, but no change. And my AutoZoom button does nothing.

As other commentators have pointed out, the new positioning of ads at the bottom of the screen is not only hugely distracting but also impedes the view of the tiles, making the 'time-challenge' games impossible.

I emailed 'casualgamessupport@microsoft.com' but have yet to receive a reply.

As a long-time player and supporter of what was an excellent product - even with the repetitive and interminable ads that I just have to put up with - this latest change is a step too far. I will stop playing Microsoft Mahjong until they deign to resolve this issue.

And hope many other will agree with - and join - me: perhaps only then will MS realise the mistake they have made.

Sorry, I should have been more specific.

This is a change to the basic layout in the Daily Challenges which are out of my control. Someone has rejigged how the screen is laid out but the tops of the top row of tiles are cut off when I play this on my laptop. This means I can't see what some of the tiles are. This has changed since yesterday. Someone needs to get the Daily Challenge programmers to look at what they have done. Maybe the tiles need to be smaller or the adverts and game options need to be swapped position, back to where they were before so they take up less of the available screen. 

I don't have the option to reduce the scale myself.

Hi LAT54,

I'm Paul, a fellow customer like you & an Independent Advisor. Kindly try these steps below & see if fixes your issue.

1. Right-click Start > Settings > Apps > search mahjong > click on "Microsoft Mahjong" > click the "Advanced options" > scroll down & click the Reset button > reboot your PC & check if the issue persists.
2. If it persists, go back to the Mahjong's app Advanced option settings above & click on the Uninstall button. Reboot your PC once done.
3. Then, search & install "Microsoft Mahjong" in Microsoft Store. Reboot your PC & check if the issue persists.

I hope this helps. Let me know how you go. Thank you!

Sincerely,

Paul A.

Independent Advisor

I agree that this is very frustrating and does make the timed challenges extremely difficult to complete. I am also tempted to give up playing Microsoft Mahjong until it is sorted. 

One thing I have tried which works some of the time is to open the app in a smaller screen on my laptop - about the size of a tablet screen, then gradually enlarge it until the puzzle layout almost fills the screen, stopping just before any of the tiles become obscured.

Using the autozoom button just seems to move the puzzle layout down so that instead of the tops of the top row of times being hidden, I now can't see the bottom of the bottom row.

I haven't installed any updates for over a week so I don't think it's a result of that, I do believe it is a change the developers have made so I will try emailing them in the hope something might be done. 

Thanks to Paul for your help in trying to resolve this. 

It's good to know that others are also having the same issue and finding it as annoying as I do!