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Mouse and keyboard blocked after installing libusb

Anonymous
2020-05-10T15:04:28+00:00

I can start windows normally but I cannot use my mouse or my keyboard. The issue started after a restart after I installed a libusb driver, hence I assume that that caused all usb ports to stop working. I have no other possibility (ports other than usb) to connect the mouse or the keyboard to my motherboard.

I would like to avoid a reinstallation of windows.

I would like to delete the files libusb0.dll and libusb0.sys from the Windows/SysWOW64 directory, hoping that this solves the issue. How can I do this?

I installed ubuntu parallel to windows and I can access these files via ubuntu (everything works fine, no mouse/keyboard issues of course) but I cannot delete them since for the partition they are on I have read only permission due to windows hibernation. Some years ago it seems that this approach would have worked, see https://forums.tomshardware.com/threads/usb-keyboard-and-mouse-not-working-in-windows.205941/

I also tried to use a external usb stick to repair windows. In particular, to use a system recovery point. But I get an error message that the SSD where windows is installed is defect. (Although, as I said, I can start windows normally, just not being able to use mouse/keyboard).

[moved from German forums]

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-05-11T09:52:46+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand that you are facing issues while using mouse and keyboard after installing libusb driver on your PC. I will certainly try my best to assist you with the issue.

    For further clarity on the issue, I would like to know if you are able to use mouse and keyboard on the login screen.

    You can try booting the PC in Safe Mode and see if you are able to use mouse and keyboard in Safe Mode then try uninstalling the drivers and boot the PC normally to see if everything works fine. Refer the article Start your PC in safe mode in Windows 10

    In case mouse and keyboard are not working in Safe Mode, then you may want to try disabling driver signature enforcement and see if that helps.

    1. Create a bootable media and boot the PC using the media.
    2. On the Install Windows screen, select Next > Repair your computer.
    3. On the System Recovery Options screen, select Troubleshoot> Advanced options > Command Prompt.
    4. Now type in the command and hit Enter:

    bcdedit.exe /set nointegritychecks on

    5.    Restart the PC

    Let us know if you need any further assistance, and we will be glad to assist you.

    Regards,

    Prakhar Khare

    Microsoft Community – Moderator

    4 people found this answer helpful.
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