Hello DaphneBrown,
I'm John an Independent Advisor and a Microsoft user like you. I want to apologize if you encountered this issue. I understand you have a problem with printer not working properly.
Unplug and restart your printer
Sometimes power cycling your printer can resolve the issue. Turn off your printer and unplug it, wait 30 seconds, plug your printer back in, and then turn the printer back on.
Run the printing troubleshooter
Press Windows+I Search Troubleshoot settings
Select Printer in the list then Run the Troubleshooter
Fix printer connection and printing problems in Windows 10
https://support.microsoft.com/en-us/help/401540...
If doesn't work, Please try to perform a System Restore on an earlier date which the printer was still working properly.
Press Start.
Search for Create a restore point, and click the top result to open the System Properties experience.
Click the System Restore button.
Choose a different restore point. Click the Next button.
Select the restore point that you want to use on your computer. You can check the box "Show more restore points"
Click Next then Finish
I hope this helps! Please let me know if you have any further concerns.
Sincerely
John DeV
Independent Advisor