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Logitech webcam HD C525 driver error

Anonymous
2020-04-01T13:01:30+00:00

I have the following issue with a Logitech webcam HD C525:

When connecting it to an HP Elite notebook running Windows 10 x64, the webcam is shown under 'Audio' but reports a driver error. When I check details under 'devices and printers'-->'webcam properties'-->'hardware properties'-->'general', the error is reported as follows:

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

{Bad Image} %hs is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0x

I've already tried the following to get the camera working, to no avail:

  • uninstall the webcam, including the drivers;
  • connect the webcam the different USB ports;
  • install the webcam using latest Logitech software LWS280 or LogiCameraSettings_2.10.4;
  • update driver using the option 'search automatically for updated driver software'; the response is that the best drivers are already installed. Driver version is 13.80.853.0, driver date is 22-10-2012.

The webcam works without issues on a desktop PC running Windows 7 x64.

I hope someone can help, thanks in advance.

Best regards,

Omar

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-05-25T01:22:22+00:00

    Hi everyone - I fixed this exact problem by choosing the 'Roll back driver' option.

    ('devices and printers'-->'webcam properties'-->'hardware properties'-->'driver tab')

    The driver version then reverted back to Microsoft 21/6/2006.

    I repeated that for the C525 entry under 'Sound and Video' as well.

    All good to go after that 👍

    Cheers

    Guy

    3 people found this answer helpful.
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  2. Virginia M 40,495 Reputation points Independent Advisor
    2020-04-01T13:07:07+00:00

    Hello, I’m Virginia an independent advisor with 20 years of expertise in fixing my own & friends’ PC problems.

    Which Windows version are you running - 1809, 1903 or 1909?

    Have you updated the camera settings/Driver from Logitech?

    https://support.logi.com/hc/articles/3600246898...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

    Please do not download any repair tool which may be offered by this site other than the ones I mention/recommend.

    Thoroughly research any product which is mentioned here before you decide to download and install it.

    3 people found this answer helpful.
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  3. Anonymous
    2020-05-25T09:27:38+00:00

    Hi all,

    Late response; I finally managed to get the camera to work, after running all Win10 updates.

    BR,

    Omar

    1 person found this answer helpful.
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  4. Virginia M 40,495 Reputation points Independent Advisor
    2020-04-01T16:45:23+00:00

    Try uninstalling the driver & installing it using compatibility mode.

    Make sure you’ve installed the driver before connecting the camera.

    Try also Removing the device, uninstalling the drivers & plugging the camera back in without installing any drivers to see if a default driver is loaded.

    You might have to follow the suggestion here:

    https://www.digitaltrends.com/computing/logitec...

    Other than these I’m out of options.

    1 person found this answer helpful.
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  5. Virginia M 40,495 Reputation points Independent Advisor
    2020-04-01T13:12:01+00:00

    Also:

    Open powershell with admin & enter:

    SFC /SCANNOW

    DISM /Online /Cleanup-Image /StartComponentCleanup

    DISM /Online /Cleanup-Image /RestoreHealth

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