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Regularly BSOD. Problem caused by the modules hidusb.sys & ntoskrnl.exe

Anonymous
2020-05-06T09:12:41+00:00

Hello,

I currently have regularly BSOD. The error statement is "system_thread_exception_not_handled". Sometimes it appears directly after I plug in the usb cable for (mouse and keyboard), sometimes not. Today, during I started the computer, I got the error that windows can not be loaded. Therefore I restart it again. And right now it is working. I am really confused about the error.

Therefore I installed WhoCrashed and got the following log.

I hope somebody can help me out.

crash dump file: C:\Windows\Minidump\050620-7812-01.dmp

This was probably caused by the following module: ntoskrnl.exe (nt+0x120DB9)

Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8012A120DB9, 0xFFFFB48043284048, 0xFFFFB48043283890)

Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

file path: C:\Windows\system32\ntoskrnl.exe

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: NT Kernel & System

crash dump file: C:\Windows\MEMORY.DMP

This was probably caused by the following module: hidusb.sys (hidusb+0xC4EC)

Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF8012A120DB9, 0xFFFFB48043284048, 0xFFFFB48043283890)

Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

file path: C:\Windows\system32\drivers\hidusb.sys

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: USB Miniport Driver for Input Devices

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-05-06T23:05:59+00:00

    Hi Geti98,

    Thank you for updating me about the troubleshooting steps we have done.

    I greatly appreciate that you have given some of your time to research about the cause of this issue

    You are actually correct that it is highly probable that the cause of the issue is the USB-Hub because typically the causes of BSOD issue on windows 10 is a conflict of any external hard drive that is connected, inserted or installed directly on a PC this usually happens because of the conflict between the software driver and the hard drive attached to the computer.

    But all in all I would like to thank you again for working together with me figure out this issue.

    Continue to be safe Geti98.

    Best Regards,

    Anthony De Jesus

    Independent Advisor

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  2. Anonymous
    2020-05-06T15:42:35+00:00

    Hi Anthony1129,

    Just to let you know, I have research further on this problem and I think it is due to the fact that I am using a USB-Hub (connect to 3 USB devices) and if I unplugged and plugged again, it causes BSOD.

    Therefore, at first I will not proceed with the troubleshooting steps because it takes me too much time. And hope the real cause is the USB hub.

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  3. Anonymous
    2020-05-06T10:02:51+00:00

    Hi Geti98,

    Thank you for updating me about our troubleshooting steps.

    I greatly appreciate your time and effort doing the troubleshooting procedure.

    Yes, we can proceed with the troubleshooting steps.

    Please before we proceed to this step it is very important for us to that we back up your personal files as the later troubleshooting steps would requires clearing data from the computer to remove any software bugs and any programs and other data that is contributing to this issue, this in effect would affect your personal files so it is necessary for us to back them up either in Cloud(One Drive) or on an external flash drive(USB).

    Please update me about the outcome.

    Best regards,

    Best Regards,

    Anthony De Jesus

    Independent Advisor

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  4. Anonymous
    2020-05-06T09:43:58+00:00

    Hi Anthony1129,

    just to be clear, I am currently on this page:

    https://support.microsoft.com/en-gb/help/4089834/windows-10-troubleshoot-problems-updating?ocid=20SMC10164Windows10

    Should i proceed with the steps on the tab 'Advanced'?

    https://i.imgur.com/uoVOmik.png

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  5. Anonymous
    2020-05-06T09:16:24+00:00

    Hi Geti98,

    Thank you for bringing this issue to us.

    I am glad to work with you and help you find a resolution for this issue.

    I understand that are Blue screen issues experience by you computer.

    Please let us work together to find a solution for this issue

    Blue screen issues is typically cause by hardware and driver conflict.

    Please let us do this troubleshooting first provided be Microsoft to fix this issue.

    Fix Windows Update errors

    https://support.microsoft.com/en-us/help/10164/...

    Thank you again for letting us know about this concern Geti98 .

    Please let me know on how I can provide further assistance to you.

    Continue to have a safe and good day

    Best Regards,

    Anthony De Jesus

    Independent Advisor

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