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Dell Inspiron 15 5000 series not recognizing/charging my battery

Anonymous
2020-05-13T19:59:46+00:00

when I turn on my Dell Inspiron 15 5000 series, I get the message that it does not recognize my battery and therefore it will not charge the battery.  So I am stuck with having to leave it plugged in always.  any solutions?  i am not that computer literate so detailed explanation or directions would be appreciated.  Thank you for your help!

Windows for home | Windows 10 | Performance and system failures

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  1. DaveM121 872.1K Reputation points Independent Advisor
    2020-05-13T20:10:20+00:00

    Hi Eric

    1

    How old roughly is your laptop?

    2

    Start your laptop, on the Dell logo screen, repeatedly press F12

    From the resulting menu choose Diagnostics

    Run that diagnostics and when asked if you want to perform an extended Memory test, choose not to do that . . .

    Does your Power Supply and Battery pass that diagnostics test?

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