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My PC keeps crashing after 10 minutes

Anonymous
2020-05-15T09:12:20+00:00

Hello,

I'm having a problem with my PC. It just suddenly started showing me BSOD this morning about after 10 minutes of using.

It doesn't give error code other than: BSOD kmode exception not handled.

This happens on desktop, in-game and when browsing internet.

My setup is:

HP Pavilion Gaming Desktop 790-00xx

NVIDIA GeForce RTX 2060

Windows 10 64-Bit

i5-9400F 2.90GHz

8gb RAM

I did run the Whocrashed.exe and it gave me this message:

crash dump file: C:\windows\Minidump\051520-10859-01.dmp

This was probably caused by the following module: ntoskrnl.exe (nt+0x1C2390)

Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF8027BC4FB9E, 0x0, 0x75B54E18)

Error: KMODE_EXCEPTION_NOT_HANDLED

file path: C:\windows\system32\ntoskrnl.exe

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: NT Kernel & System

I have updated my Windows, so there is no updates available right now. I also updated

and reverted back my graphics drivers. I also ran DriverBooster and updated everything.

Updated BIOS also.

As a side note, everytime maybe few minutes before the crash I hear USB unplugged -sound

but I have no idea what is unplugged.

Minidump:

https://drive.google.com/file/d/1LmN1NFkBXkP7v2RU0mHMN3tlLzerwV1E/view?usp=sharing

This is my working PC so I'd be thankful forever if someone could help me ASAP.

Greets,

Axel

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2020-05-22T11:43:03+00:00

    I do not use headphones.  Don’t know what my audio drivers are.  Will check later today.

    Iris

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  2. Anonymous
    2020-05-22T07:48:54+00:00

    Update:

    I did run Driver verifier on my PC, and I got it to crash, but this time I got finally the error code:

    logi audio surround.sys

    So I'm pretty sure it has something to do with my audio driver. Are you using also Logitech headphones like me?

    Hope this helps.

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  3. Anonymous
    2020-05-22T07:15:54+00:00

    Hi,

    no crashes since yesterday. One thing common to these crashes was that I had my external drive attached to the PC.

    I removed it yesterday and I'll see if it works. I scanned the external with CrystalDisk and it said it's in really bad shape.

    That is a possible reason for my PC to crash, but we'll see.

    Thanks for the tip, I'll keep my eye on the Edge if it crashes again.

    Axel

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  4. Anonymous
    2020-05-21T18:25:05+00:00

    Same computer.  Same problem.  I solved it partially with a reset to a prior date.  Had to do it about 3 times before it finally booted into windows.  My problem it appears, was with Microsoft Edge.  I can use Internet Explorer to access the internet.  Edge does not even open.  I bought a reset usb from HP.  Fortunately all my data is on a separate drive.  My C:// drive only has program files.  Perhaps i can fix the computer without erasing the drive.  The set up is long and tedious.  Hope this helps someone.

    worked for me

    Iris

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  5. Anonymous
    2020-05-21T09:35:47+00:00

    Update:

    I reinstalled Windows 10, and it worked fine for few days but yesterday same KMODE bsod again.

    I couldn't get back to Windows, even at safemode. But after restoring a point few days back I got

    it again. Minidump says it's ntoskrnl.exe again.

    I tried to put Windows Updates to pause after reinstall, but I checked the update history and there was update installed yesterday called KB2267602 just before the crash.

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