This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Windows Update installed the version 2004 on my laptop. After completion, my Logitech M570 mouse stopped responding properly when trying to move the cursor. It was either very slow, lagged, or didn't move at all. So I rolled back to version 1909 to get my mouse working properly, however, the issue continues. I figured since it was happening anyway, I might as well get version 2004 back on there but it wasn't available in Windows Update anymore and when I ran the Windows 10 install assistant, I received a notice that version 2004 could not be installed with the current settings. I'm confused since it had already been installed but now I can't get it back. Anyone have any clues? I'm at a loss!!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks again! I did some digging on Logitech's website and found a more up-to-date version of SetPoint software that the Logitech updater didn't find. I've installed it and the mouse issue appears to be working properly again. Will try it for a few days to see but thank you for your help!
Hi, my name is Nigel and I am an Independent Advisor here to try and work with you on this issue you are having.
Please can you download the Logitech firmware update tool.
Link is shown below
https://download01.logi.com/web/ftp/pub/techsup...
After installing please restart your PC
Hope this helps!
Feel free to ask back any questions and let me know how it goes.
If you don't have any more questions, feel free to choose a rating and let us know whether this information was helpful to you!"
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
Sounds promising, thank you for taking the time to update me.
Feel free to ask back any questions and let me know how it goes.
If you don't have any more questions, feel free to choose a rating and let us know whether this information was helpful to you!"
Hi, my name is Nigel and I am an Independent Advisor here to try and work with you on this issue you are having.
As you may be aware, Microsoft are having reported a couple of faults reported due to the recent Windows 10 update to version 2004.
As the build is a recent release you may be experiencing an issue which has yet to be investigated or a fix released.
I've had a search round and although there are numerous issues reported with mice and wireless, not fixes are detailed yet.
I would suggest you could revert back to the previous version of Windows 10, which is still receiving current Windows 10 patches.
https://win10help.info/how-to-rollback-windows-...
Hope this helps!
Feel free to ask back any questions and let me know how it goes.
If you don't have any more questions, feel free to choose a rating and let us know whether this information was helpful to you!"
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
Thanks for the reply. I already updated the firmware in the unifying receiver with no luck.
