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HP TrueVision HD Camera with integrated digital microphone

Anonymous
2020-06-16T06:48:40+00:00

Hi! I can not find my inbuilt camera for my HP Notebook, it is not in the imagery devices. I can not find any trace of it in the usual places. I am using Windows 10 Home. When I click on the Camera app it comes up with an error saying no camera attached.  I need a solution as I am trying to work from home and it is impossible! PLEASE HELP!

Windows for home | Windows 10 | Devices and drivers

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  1. John DeV 161.8K Reputation points Independent Advisor
    2020-06-16T07:12:35+00:00

    Hello SGough,

    Thank you for updating me that information. I'm sorry it didn't resolve the issue. What is the model of your HP laptop?

    Open Device Manager > View Tab > Show hidden devices

    Do you see any camera device on the list?

    HP PCs - Webcam Troubleshooting (Windows 10, 8)

    https://support.hp.com/ph-en/document/c03430151

    Sincerely

    John DeV

    Independent Advisor

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  2. Anonymous
    2020-06-16T07:07:17+00:00

    Hi! I have tried all of those things and it doesn't work. It has changed since Windows 10. I can not find the camera listed anywhere other than as an app, it will not let me uninstall it and I have ensured all access is available for apps. I have followed all of those steps previously with no joy. I can not find the software on Microsoft or HP to be able to update or reinstall.

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  3. John DeV 161.8K Reputation points Independent Advisor
    2020-06-16T06:52:45+00:00

    Hello SGough,

    I'm John an Independent Advisor and a Microsoft user like you. I want to apologize if you encountered this issue. I understand you have a problem with your laptop camera. When was the last time the it's working properly? Did you made any changes recently? What is the make and model of your device?

    Some laptops have a privacy switch or a camera shutter key that can be used to turn off your webcam and prevent it from being used.

    Camera Privacy Switch located at the right side of the laptop

    Camera Shutter Key located on the keyboard

    Please try to press FN+F6 or CTRL+F8, F10. or try other F key combinations.

    Give your apps permission

    If you recently updated Windows 10, you might need to give apps permission to use the camera. In newer versions of Windows 10, some apps don’t have default access to the camera.

    To let apps access the camera, select the Start button, and then select Settings > Privacy > Camera. Then turn on Allow access to camera on this device.

    Please go to your manufacturer's Support Page. Download and install latest drivers for your camera.

    If Camera doesn't work in Windows 10

    https://support.microsoft.com/en-us/help/13753/...

    I hope this helps! Please let me know if you have any further concerns.

    Sincerely

    John DeV

    Independent Advisor

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  4. John DeV 161.8K Reputation points Independent Advisor
    2020-06-16T07:48:33+00:00

    Hello SGough,

    Thank you for updating me that information. I found a related thread with similar problem. Please check if it helps.

    https://h30434.www3.hp.com/t5/Notebook-Hardware...

    Sincerely

    John DeV

    Independent Advisor

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  5. Anonymous
    2020-06-16T07:27:24+00:00

    Hi! It still does not show as a hidden device. HP Notebook HP Notebook - 15-ay020na (ENERGY STAR) W9V25EA. 

    many thanks

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