Share via

Printer won't print PDF Files

Anonymous
2020-06-12T01:11:09+00:00

I downloaded Windows 10 update version 2004 yesterday now my Cannon 4820 printer will not print any PDF files from the website or from File Explorer.  I have the latest driver for the printer.  I ran the printer troubleshooter and was able to print out a test page.  What can I do to fix this issue? Everything worked before downloading this update.  I can still print emails.  Should I uninstall this update? Has anyone else had this problem?

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

15 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-06-12T18:27:07+00:00

    I did not get any error codes.  When I click on the printer icon, nothing happens.  I also tried file, print on the top left. Nothing happens. Tried right click, then print with negative results.  I ran the printer troubleshooter yesterday with no problems found. I was able to print a test page.

    5 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-06-15T16:32:22+00:00

    Thanks for all the recommendations from everyone. Yesterday, I uninstalled KB4557957 and I was still not able to print PDF files.  I was finally able to print PDF documents after a lot of trial and error.  I made sure I had the latest version of Adobe-Acrobat Reader DC installed. My version is 2020.009.20067.  Then, I opened the program and it had options to print to PDF. I used the default.  So, now when I select a PDF document to print from windows explorer, an Adobe printer page opens up. All PDF docs. are printing fine now.   I did reinstall KB4557957.

    4 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-06-14T07:37:06+00:00

    Hello,

    I am an Independent Microsoft Advisor. Kindly, go through below steps.

    1. Click on start and search for "Turn Windows features on or off" then open it.

    2 Navigate to "Microsoft Print to PDF" then make sure the box is checked.

    1. Click OK and restart the system.

    Thank You :)

    Sourav

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-06-12T17:41:46+00:00

    I uninstalled the security update today but I'm still unable to print PDF files.

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2020-06-12T01:23:55+00:00

    I downloaded Windows 10 update version 2004 yesterday now my Cannon 4820 printer will not print any PDF files from the website or from File Explorer.  I have the latest driver for the printer.  I ran the printer troubleshooter and was able to print out a test page.  What can I do to fix this issue? Everything worked before downloading this update.  I can still print emails.  Should I uninstall this update? Has anyone else had this problem?

    There was a security update for Adobe Flash Player installed in the last week or so. When I uninstalled it I was able to print PDFs.

    2 people found this answer helpful.
    0 comments