Help- Microsoft Windows Store Error

Hi and thanks for reaching out. My name is Anthony.

I'm Independent Advisor and I'm happy to assist you.

I understand how difficult it is, when the device or app won't work in the way it should. 0x80073D02 This issue usually occurs in Windows 10 Insider Preview and prevents users from installing apps from the Microsoft store.

I would suggest to run Windows store app Troubleshooter. Follow these steps.

• Go to "Settings" simply press Windows key + I.
• Click on "Update & Security", on the left panel choose "Troubleshoot".
• Scroll down and click on Windows store apps and click on Run the Troubleshooter.

If does not help. Reset the Microsoft store. Follow these step.

• Go to "Settings" simply press Windows key + I.
• Click on "Apps", then click on "Apps & features".
• Scroll down and click on "Microsoft store", then click on "Advanced options"
• Scroll down and click on "Reset"

If the issue persist, I would suggest to Re-register all store apps. Follow these steps.

• Open Powershell simply press Winodws key + X, then choose Windows Powershell(Admin).
• Then copy paste the command below on Powershell.

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

• Restart your computer to apply changes.

Open Microsoft Store check if the apps working properly. If the troubleshooting guideline above does not work. refer on the link below.

https://support.microsoft.com/en-in/help/402733...

Hope it will help.

Please let me know if you need any further assistance.

Thank you and Keep Safe.

Hi Shiv,

Sorry for the inconvenience, Since we have come up the possible solution. I would suggest to perform System Restore. System Restore allow you to undo system changes that may be causing problem. Please follow the steps on the link below for proper troubleshooting guidelines.

https://www.tenforums.com/tutorials/4588-system...

If your unable to perform System Restore. I would suggest to reset your windows or computer without losing your files. Resetting windows will refresh your computer and return Windows 10 to the original state without losing your files. If you want to do it, please follow these steps.

• Click the "Start" button.
• Click "Settings".
• Click "Update & security".
• Click "Recovery" then select "Reset this PC".
• Click "Get started".
• Click "Keep my files".
• Showing your app can be reinstall Click "Next".
• Showing a warning saying you won't able to undo the upgrade and go back to the previous version of windows Click "Next".
• Click "Reset".

If the "Reset" function doesn't work in the operating system. You can try the "WINRE (Windows Recovery Environment)" mode.

Please refer to the steps.

• Click "Recovery" then select "Advanced startup".
• Click "Restart now", the operating system will reboot and into "WINRE (Windows Recovery Environment)" mode.

-Select“Troubleshoot".

• Select“Reset this PC".

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Hope it will help.

Thank you.

Did not work

Microsoft Windows [Version 10.0.17763.1217]

(c) 2018 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.

Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

Microsoft Windows [Version 10.0.17763.1217]

(c) 2018 Microsoft Corporation. All rights reserved.

C:\Windows\system32>DISM /Online /Cleanup-Image /CheckHealth

Deployment Image Servicing and Management tool

Version: 10.0.17763.771

Image Version: 10.0.17763.1217

No component store corruption detected.

The operation completed successfully.

C:\Windows\system32>DISM /Online /Cleanup-Image /ScanHealth

Deployment Image Servicing and Management tool

Version: 10.0.17763.771

Image Version: 10.0.17763.1217

[==========================100.0%==========================] No component store corruption detected.

The operation completed successfully.

C:\Windows\system32>DISM /Online /Cleanup-Image /ScanHealthDISM /Online /Cleanup-Image /RestoreHealth

Error: 87

The Online option has been duplicated on the command-line.

Remove the duplicate option and try the command again.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Windows\system32>

C:\Windows\system32>

C:\Windows\system32>

C:\Windows\system32>DISM /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool

Version: 10.0.17763.771

Image Version: 10.0.17763.1217

[==========================100.0%==========================] The restore operation completed successfully.

The operation completed successfully.

Hi Shiv,

Sorry for the incovenience, I would suggest to perform SFC tools. SFC command is to restore corrupted files. Follow these steps.

• Click on "Search" from the taskbar
• Type cmd (Command Prompt)
• Right click on Command Prompt from the search results list.
• Click Run as administrator.
• When Command Prompt launches, type the command: sfc /scannow

Next, perform DISM tools. DISM can be used to service and prepare Windows images.

• Click on "Search" from the taskbar
• Type cmd (Command Prompt)
• Right click on Command Prompt from the search results list.
• Click Run as administrator.
• When Command Prompt launches, type the command below. Enter each of the command:

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

And then try to check your Microsoft Store.

Hope it will help.

Thank you.

Thank you for the response however, my problem is that Microsoft Store is not even installed on my device and when I run the troubleshooter it will simply say, "Sign In With A Microsoft account."And unfortunately the 3rd option says this:                                                                                                                                                                                                                                                                              Add-AppxPackage : Deployment failed with HRESULT: 0x80073D02, The package could not be installed because resources it modifies are currently in use.

error 0x80073D02: Unable to install because the following apps need to be closed

Microsoft.Windows.ShellExperienceHost_10.0.17763.1_neutral_neutral_cw5n1h2txyewy.

NOTE: For additional information, look for [ActivityId] 0f3bb009-38b7-0000-17c0-3c0fb738d601 in the Event Log or use

the command line Get-AppPackageLog -ActivityID 0f3bb009-38b7-0000-17c0-3c0fb738d601

At line:1 char:38

• ...  | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ...

+                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

• CategoryInfo          : NotSpecified: (C:\Windows\Syst...ppXManifest.xml:String) [Add-AppxPackage], Exception
• FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand

Add-AppxPackage : Deployment failed with HRESULT: 0x80073CF9, Install failed. Please contact your software vendor.

(Exception from HRESULT: 0x80073CF9)

error 0x80070490: Unable to update the status for package

windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy (Clear=0x0, Set=0x400).

NOTE: For additional information, look for [ActivityId] 0f3bb009-38b7-0003-6091-3c0fb738d601 in the Event Log or use

the command line Get-AppPackageLog -ActivityID 0f3bb009-38b7-0003-6091-3c0fb738d601

At line:1 char:38

• ...  | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ...

+                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

• CategoryInfo          : WriteError: (C:\Windows\Imme...ppXManifest.xml:String) [Add-AppxPackage], IOException
• FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand